WOULD YOU LIKE TO BE PART OF A FAST- GROWING ORGANISATION?
JOIN US AS A QUALITY MANAGER AT OUR HEADQUARTERS IN UTRECHT.
ABOUT ODYSSEY
We are The Odyssey Hotel Group, Europe’s most ambitious hotel operator and the team behind many famous global hospitality names. We partner with Marriott, IHG, and Accor to develop exceptional properties across various brands, from Holiday Express to Marriott's Autograph collection. Powered by over 700 employees and supported by Activum MQ SG as our major shareholder, our purpose is to create wonderful stories through a passion for unique and locally inspired hotel design and attention to every detail. We achieve this through a culture of enabling and empowering our teams to be masters of the art of hospitality.
ODYSSEY CULTURE
You’ll be joining a fast-moving, ambitious and successful team that’s shaking up the industry we love. If you thrive on responsibility, share a passion for great service, and are a natural collaborator, we’ll be a good fit. We pride ourselves with a collaborative mindset.
THE POSITION
As Quality Manager, your daily goal is to lead and foresee our quality and internal audits within the region to ensure that all our properties are following the brand’s guidelines. The present scope is 20+ hotels in 6 countries in Europe and new hotels in the pipeline.
You will team up with the various colleagues such as General Managers and heads of departments of other regions, Visiting various properties, helping them reach the best quality scores as well as training teams and making various plans of actions will be your daily activities.
YOUR KEY RESPONSIBILITIES
Focusing on quality scores aligned to our brand’s (Marriott, Accor, IHG) standards
Visiting various properties and making internal audits
Cooperating with different departments (housekeeping, front office, food and beverage) on improvements towards overall quality
Implementing successful quality strategies and training for our internal teams
Reporting directly to our Senior Vice President of Operations about quality scores of our various properties
Managing the whole plan of action for our sites that would require support in their operations
Working on other operational projects that would require your insights and expertise
HOW YOU’LL DO IT
By being a warm and helpful communicator and being guest oriented.
With the ability to put things in perspective when it comes to helping guests, colleagues and accounts;
Thinking out of the box to create unique experiences;
With a love for structuring a bit of chaos;
By being a great team player and being proactive;
Love being a part of a brand and live and breathe the Odyssey values: Entrepreneurial, Together, Positive, Accountable.
WHAT YOU'LL BRING
Your English is top-notch.
Prior experience in quality management or general hotel operations management
Profound knowledge of hotel operations, general cleanliness and guest service
Prior experience with hotel audits is an advantage
Knowing Marriott, Accor or IHG guidelines is considered a strong plus
Analytical skills
WHY THIS ROLE AT ODYSSEY?
The advantage of joining via Odyssey means that you’ll be empowered to be your very best. Together we grow. You get the opportunity to grow to our other brands and headquarters.
Flexible working hours [optional: and a hybrid working environment] - you choose your schedule!
A market-competitive salary
Employee discount rates in more than 7000 hotels, for you and your family
Your personal development taken seriously. You have the option to grow within our diverse hotel brands and our headquarters. You'll be regularly informed of vacancies and are free to apply internally!
Room for your ideas and creativity - your vision is important to us
Working from a beautiful location, as all our hotels are well designed
A big discount on your meals that you can enjoy during your shifts
Working in a dynamic work environment where no day is the same
A culture where great colleagues become true friends
Diversity in the work and tasks and getting involved in projects.
INTERESTED?
Please apply via this vacancy and our colleagues from the Talent team will contact you as soon as possible. The first screening will be done by our Talent Specialists, and the first interview will be with the Hiring Manager. If this interview is positive, there will be a second interview. We look forward to receiving your application!