As Customer Support Representative, you are the first point of contact for sellers and buyers, and are also responsible for their complaints and questions being addressed and resolved in a correct and timely manner, via phone or email. You can communicate in a clear, customer oriented manner; customer satisfaction is your main goal. You try your utmost to find fitting solutions to all problems. You can mediate between buyers and sellers in case of disputes. Your extensive communications with our users alert you to possibilities for improvements in our services and financial processes. Lastly, your skill with language enables you to help your colleagues communicate with buyers and sellers in languages they do not speak.
Tasks and responsibilities
Timely and correctly dealing with questions and/or complaints from sellers and buyers, via phone and email;
Managing disputes and complaints;
Consulting other departments and making sure feedback is provided in a timely manner;Pro-actively signalling and initiating possible improvements in order to prevent questions, optimize processes, and improve the Catawiki platform;
Contributing to projects aimed at improving the customer support experience.
•Middle vocational or higher level education (Bachelor), preferably in the fields of Communication or Marketing;
•Professional experience in a similar position;
•You are a native speaker of French;
•Satisfactory level of English is required, knowledge of Dutch is an advantage; •You are available for a minimum of 32 hours per week, candidates who are available for 40 hours per week are strongly prefered;
•You’re keen on working in a fast-growing, informal organisation.
Interested? Apply directly with an English CV and cover letter. A capability test, reference check, Certificate of Conduct (VOG) and interviews in English are all part of our recruitment process.
An exciting job in a young, fast-growing, dynamic & international organisation. They offer a market-based salary (€1700-€1900 gross per month) and suitable terms of employment as well as a company laptop. In addition they will make sure you have a soft landing, should you have to relocate to the Netherlands.