Senior Product Manager

Together Abroad - Amsterdam

Functieomschrijving

Our client is currently looking for a Senior Product Manager. The Senior Product Manager will be responsible for ensuring that their products deliver fair outcomes for customers and meet required regulatory, customer & commercial objectives set by the business & agreed with our client’s clients.

  • Ensure appropriate monitoring & reporting of all required CEX & Commercial KPIs is delivered and maintained
  • Align with Programme Management functions to build out and continually enhance our fraud management strategies and claims management processes
  • Provide the business with insight & information regarding Product KPI performance and identify initiatives/strategies to enhance
  • Lead x-functional teams and provide direction to the business to continually improve CEX & Commercial performance
  • Drive & direct initiatives that will improve customer experience metrics (taking findings from complaints analysis & NPS results)
  • Undertake regular reviews of the Dutch Mobile & Tech Market to ensure our products & services remain fit for purpose and identify trends to inform product design & development
  • Lead product innovation to ensure our client’s products stay ahead of the latest market trends
  • Align with Channel Strategy Teams to develop, deliver & continually reduce programme churn – developing strategies and initiatives to support overall customer base growth
  • Manage regular Device Tier & Pricing reviews to support our commercial & growth ambitions for the programme
  • Identify & fix issues preventing growth and/or ability to achieve agreed performance metrics

Requirements


  • Fluent in Dutch (reading & writing) and English – other key languages (French & Spanish) would also be an advantage
  • Experience of working in a B2B2C environment and effectively managing client relationships
  • Proven experience in Telecoms, Insurance or Financial Services
  • Some background of managing Customer Experience metrics and strategy
  • Experience in Product Management or related role, ideally in a regulated environment
  • Ability to interpret NPS & other customer experience metrics into product strategy recommendations
  • Ability to genuinely understand the KPIs and key dynamics from the financial perspective as well as from the new Product and client perspective
  • Telecom/Wireless and/or Insurance industry experience is highly desirable
  • Strong experience with Global operating models
  • Track record of delivering objectives and going ‘above & beyond’ when required
  • Strong analytical skills – but be able to interpret and clearly present data to others
  • Ability to manage diverse stakeholder interests and expectations
  • Ability to leverage Global capabilities and business practices, while also addressing the local, country and regional business requirements
  • Ability to influence across the organization at multiple levels to achieve strategic results
  • Excellent interpersonal skills, strong verbal and written communication skills
  • Ability to multi-task and manage projects in a cross functional environment
  • Ability to think strategic but dive into details as necessary
  • Willingness to travel between UK & Netherlands as required
This is a company profile This is application procedure

Bedrijfsinfo
Locaties
Amsterdam
Internationaal actief
Nee
Vacature contactpersoon Together Abroad

Vragen over deze vacature?

Neem contact op met Together Abroad


Wij versturen jouw vraag naar de contactpersoon van deze vacature.


Bedrijfsinfo
Amsterdam
Nee

Vacature info