Bedrijf: YoungCapital CallCenter vacatures
Our client is the world's largest producer of medical equipment. For over 25 years, they improve the medicine with a wide range of innovative products ,technologies and services for a variety of medical specialties . Thanks to the products of our client, medical specialists can improve the lives of patients by providing alternatives to surgery.
As a Customer Service Representative you will process medical device orders, specifically relating to procedure kits (set of products needed for an implant procedure), track shipments, respond to (internal) customer enquiries, handle product information requests, and resolve hospital emergencies for Boston Scientific products. You will work and partner with the sales teams, operations teams and other internal departments with respect to customer needs, act as a professional liaison between internal and external customers resulting in customer satisfaction and -retention.
In this role your other main activities are:
•Provides first line Technical Support within the EMEA region to internal and external customers.
•Administrative support for all functions involved in the lab system.
•Provides telephone and email support/resolution to service requests according to defined service levels, while demonstrating technical expertise and exceptional customer service skills.
•Interacts with customers via telephone and e-mail, to solve problems related to internal customer computer hardware, software, network, and telecommunications systems.
•Assures that all activities are performed according agreed schedules.
•Escalates unresolved calls to appropriate support specialist or service group and alerts management to recurring problems and patterns of problems.
•Participates in on-going training, procedural review/development, reporting, and compliance activities.
•Administrative support ordering service parts and returning products.
Wat wij bieden:
- A part-time or full-time job for a long time;
- A competitive salary;
- A dynamic team comprising representatives of all ages;
- A nice casual work environment where fun is important;
- Plenty of career opportunities;
Wat wij vragen:
level: MBO+ / HBO level with experience in similar function
of the English and German/French language and preferably any other languages.
•Flexible and representative
literate, network knowledge required
•Good social and
thinking and innovation
with high energy and an engaging level of enthusiasm.
•Able to build
and maintain lasting relationships with both internal and external customers.
•High level of