Actief Werkt! is looking for a candidate for the position of customer care professional - German. You will be called upon to utilize various databases and develop analytical skills to resolve problems accurately in the most efficient manner while maintaining an excellent customer satisfaction. You will be responsible for providing information and support to customers, primarily via telephone but also via generated web forms and e-mail.
- A high spoken and written proficiency in German is a requirement.
- MBO education or similar work experience
- Fluency in German (native or almost native), oral and written;
- Fluency in English, Italian, French or Dutch is a plus.
- Previous experience in a technical organisation preferred
- Capable of functioning in a fast paced call centre environment
- Musthave a strong initiative, be positive and a quick learner
- Ability to work independently and in a team environment wen necessary
- Attention to detail
- Ability to deal with complaints from customers
- Ability to manage time wisely and work with targets
- Passion in technology
- Customer service minded
- Good communication skills
- Knowledge of Microsoft Office
Please note that only candidates with a valid work/residence permit for the Netherlands will be considered
We offer you an interesting position within an international organisation.
If you have the necessary qualifications and are interested in becoming a part of this customer care team please respond online.
Ons referentienummer: 201604105