Customer service German/Dutch/English

Page personnel -  Amsterdam
10 dagen geleden   |   20x bekeken

Functie omschrijving

Our client is an international company, working with market leading brand products in a global organisation and named Great Place to Work in many countries around the world. Right now I'm looking for a customer service representative with the knowledge of German Dutch and English.

Client Details

Our client is an international company, working with market leading brand products in a global organisation and named Great Place to Work in many countries around the world. Managers act for and are measured on individual and team development. Inclusion and Diversity is a high value for them; an environment where diverse perspectives bring creative solutions. Be part of a stimulating environment, with great opportunities for your career development!


  • Owner of the service relationship with assigned customer base, acting as primary communication contact for accounts -- on both inbound and outbound requests - for all matters related to service, orders, and operational activities

  • Coordinates internal resources cross-functionally to solve customer problems and deliver solutions to accounts -

  • Quickly and accurately responds to all customer inquires on orders, supply availability, and product information in adherence to defined lead times and expectations

  • Proactively provides order, supply availability, and product updates to assigned accounts, executing upon opportunities that increase customer loyalty

  • Understands marketing and operational programs related to their customer base or region, and can accurately explain and answer questions related to customer eligibility and program details for customers

  • Develops understanding of the type, structure, go-to-market, and needs of customers in region, and utilizes that knowledge to manage and anticipate customer requests

  • Proactively seeks customer feedback -- regularly via phone and periodically in person -- to review satisfaction level, identify bottlenecks, and propose internal solutions to improve customer experience

  • Receives and creates customer sales orders in the CRM tool, validating all components prior to submission and ensuring that customer requirements related to header information, shipping, product detail, pricing, and discounts are accurately captured to facilitate smooth operational processes and optimize efficiency

  • Interact with and manage internal communication with Commercial team, Team Leads, Finance, Credit, and other support functions

  • Responsible for creation of cases in the CRM tool to communicate necessary changes to existing orders in SAP, and partnering with Customer Operations counterparts to ensure execution

  • Responsible for logging all customer interactions in CRM tool, ensuring that appropriate ownership and escalation processes are followed in order to have each case closed within established lead times

  • Captures and escalates customer complaints via the CRM tool, and ensures Team Lead's awareness to partner in remediation of any issues that negatively impacts customer loyalty

  • Understands relevant KPIs and metrics for the role and department, maintains ongoing knowledge of current performance, and proactively strives to close performance gaps in partnership with Team Lead

  • Manages customer data requests to Master Data team for SAP data updates, and maintains customer information in SFDC, to ensure customer/dealer data integrity

  • Utilizes product and agricultural business knowledge to support, educate, and advise customers on solutions

  • Participates in S&OP process as defined by manager to promote ongoing understanding of supply and optimization of resources

  • Maintains an ongoing understanding of supply for products relevant to their customer base or region, leveraging partnership with Customer Operations, supply reports, and resources from the CRM tool, and promoting more knowledgeable first-line support to the customer

  • Follows up on indirect rebates, and collects necessary information for the payout

  • Ensures that all credit, debit, and return requests are compliant, with all applicable approvals received, prior to submitting for processing to Customer Operations via the CRM tool

  • Partners with Customer Operations counterparts to ensure accurate processing, management and timely delivery of customer orders, and utilizes CRM tool and reports to keep a constant pulse on orders pertaining to assigned customers or region

  • Clearly communicates acknowledgement of all operational requests, sets expectations of request completion to stakeholders, and follows-up with status updates via the CRM tool

  • Proactively escalates to Team Lead or Process & Governance counterparts process bottlenecks that negatively impact the customer experience

Job Offer

Amsterdam - € 2.800 - € 3.100 - Customer Service - International

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Vacature info




  • €2500 - €3500 euro

Aantal uren

  • 32-40 uur


  • HBO


  • 1-3 jaar


  • Noord-holland


  • Detailhandel/winkel


  • B - personenauto

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