The company we recruit for offers installation and repair services to end users, to enable maximal use of sold products. The company is well known in its branch, and the team consists of young people all passionate about ICT.
Please register directly on our website through "Mijn Unique" on www.unique.nl. With this registration you can upload your CV and automatically apply to any vacancy you are interested in. Your details will be automatically uploaded in our database and accessible throughout the entire country. For more information please contact Thea van den Hoek (Unique Multilingual) at 010-5032900.
About the job:
As a Contact Centre Employee Dutch French in Rotterdam, you will assist customers in simple technical support and administration per telephone. You will also sell complementary products and upgrades. You will support technicians on site via telephone, remote and video.
For this position, you will be responsible for:
- Providing full technical support and advise to customers and technicians on site
- Deep selling complementary products
- Administrating and planning of repairs and on site installations
- Answering questions about on site installations
- Maintaining the online FAQ
- Administrating and planning of all activities in systems
- Maintaining own technical (software) knowledge
- Making sure all activities are executed according to the Service Level Agreement (SLA)
You must be a resident of The Netherlands
- Technical ICT education at least MBO level 4
- 1-3 years working experience in a similar position
- Fluent in Dutch & French
- Able to multitask, pro active and open minded
- Able to work in a team as well as independent
- Good verbal skills and able to communicate with different types of customers and colleagues.
- Knowledge and experience with Java and all products and services offered by the company
Please note that candidates must have relevant European working entitlements and be based in The Netherlands.
Only successful applicants will be notified
Salary and Benefits
A long term full time position in a nice atmosphere in a company in Rotterdam