Bilingual Spanish & Italian Customer Service Representative

Unique -  Maastricht
25 dagen geleden   |   56x bekeken

An informal working atmosphere in an international company. Excellent training opportunities at an employer that pays attention to personal development.

Interested? Then please send your cv to – Klik op de solliciteer-button om te solliciteren – or for more information phone 0031(0)437501760.

Job Description
The Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospective customers. More than 25 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level. Our Customer Service departments answer customer enquiries and complaints, while the Service24h department organizes roadside assistance for customers. Services related to customer mobility are available 24 hours a day, 365 days a year. The Retail Services department supports technical and product related competencies for the CAC, Daimler and external parties.

The Service24h department is available 365 days per year, 7 days a week and 24 hours a day for customers in need of roadside assistance.
Employees answer inbound customer requests for roadside assistance in the customer's native language and offer help on the phone or coordinate assistance through authorized service providers.
The philosophy is to ensure the customer is mobile again as quickly as possible.

Job Requirements

  • Higher vocational education
  • Native Spanish speaker
  • Near native Italian speaker
  • Fluent English (corporate language)
  • Good written and verbal skills in the required languages
  • Advanced negotiation skills
  • Computer literacy
  • Knowledge of Spanish and Italian geography
  • Experience in customer care
  • Good understanding of customer satisfaction
  • Team player
  • Open-minded to a diversity of cultures.
  • Ability to prioritize, analyze, plan and coordinate on high volumes

Salary and Benefits
Working hours 35 hours a week, shifts including nights and weekends.
Work in a growing international company in a young, ambitious, professional and dynamic environment.
The salary for this position is based on a 35 hour week and amounts to € 1720,25 /month gross. In addition, a shift allowance based on actual hours is paid.
Collective health insurance at discounted rates, self-development opportunities, result-oriented bonus (variable payment) and pension plan are just some of the secondary benefits of working with the organisation. Interested? Then please send your cv to – Klik op de solliciteer-button om te solliciteren – or for more information phone 0031(0)437501760.

Vacature info




  • 0 - €1750 euro

Aantal uren

  • 40 uur


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