You will provide a premium consumer service support experience by monitoring and responding to inbound service related messages in a variety of social media communities. You'll maintain the companies category voice and create win-win resolutions for the organization and its consumers. You'll proactively search the web and resources identifying opportunities to assist our consumers to ensure a positive consumer experience. . You'll work with cross-functional teams providing insight and feedback about their respective consumer communities. You’ll work with new social media systems and tools and will seek ways to improve efficiency and create seamless experiences for consumers engaged with the brand.
Experience in a similar role, fluent in German, both verbally and written is a MUST; strong business writing skills, strong organizational skills. Good English language skills.
Bachelor's Degree, Experience and superior knowledge in social media landscape, trends, networks and toolset, excellent written and verbal communication skills with specific experience interacting with bloggers and other social media influencers.
Gevraagd opleidingsniveau: minimaal HBO.
Voor deze functie wordt minimaal 1 ja(a)r(en) relevante werkervaring gevraagd.
Meer informatie is te verkrijgen bij Adecco Hilversum NIKE, telefoonnummer (035) 626 68 23. Referentienummer van deze vacature: 325201629002.