Customer Service Rep German Native & Spanish sufficient

More Recruitment -  Amsterdam zuidoost
4 dagen geleden   |   17x bekeken

Functie omschrijving

  • Support of Field Service Engineers in EMEA
  • Manage and provide the business impact regarding customers' technical support escalations
  • Proactive case management and work-order management
  • Manage contract entry and provides status updates and information regarding contract coverage to key stakeholders(Technical Services, Sales, customers and others)
  • Enter new service agreements and update existing agreements as required
  • Effective management of the system and tools, including JDE database
  • Maintain Preventative Maintenance (PM) scheduler
  • Monitor accurate data information to achieve proper PM coverage for all active equipment
  • Accountable for tracking and entering equipment configurations into (ERP) system, including managing loaner equipment movements
  • Assistance with Trunk Stock inventory audits for Service
  • Complaint and Deviation documentation follow up
  • Responsible for monitoring, tracking and authorizing deviations from service warranty and contract parts returns
  • Troubleshoots service parts delivery issues with the appropriate parties and makes recommendations on appropriate action required
  • Develop a close working relationship with customers, gaining an in-depth knowledge of their technical support needs
  • Coordinates with Fields service engineers, Supply Chain distribution and other departments
  • Provide EMEA Customer Services team backup assistance and support where needed
  • Other responsibilities – as identified and needed to support the Customer Services team

  • Mbo+ or Hbo Bachelor’s degree
  • Multiple years of working experience within comparable role
  • Native/near Native understanding of the German language and Good/sufficient in Spanish
  • Excellent written and oral communication skills
  • Strong experience with MS Office and one of the larger ERP systems (SAP,Oracle,JDE)
  • Extremely customer focused
  • Strong organizational skills
  • Ability to work effectively under pressure
  • Team oriented
  • Able to juggle multiple projects with ease in a high pressure, fast paced environment


Contract: Perm / Fulltime 40 hours

Salary : €2.300 – €2.750


Jimmy Elstak
– Klik op de solliciteer-button om te solliciteren –
06 46 83 9 701


Vacature contactpersoon Jobbird
De heer van Ooijek
1101BA Amsterdam zuidoost
+31 (0)20 751 33 25

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Vacature info




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  • Uitzenden/tijdelijk


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  • 3-5 jaar


  • Noord-holland


  • Handel/groothandel


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