Applikon Biotechnology B.V. is a privately owned Dutch high-tech company and a world leader in high performance bioreactor systems. Our products are applicable within the Life Sciences and Food Industry. Applikon works closely with many (inter)national universities and institutes. We are constantly developing new technologies for the bioprocessing.
Our main office is located in Delft. With three subsidiaries (USA, UK and China) there are currently working more than 160 employees in the marketing & sales, development, assembly, QC and after sales support of our products. Further information on the activities of Applikon Biotechnology B.V. can be found at www.applikon-biotechnology.com.
For our Marketing & Sales department we are currently searching for a:
Technical Support Manager
As Technical Support Manager you will be primarily responsible for achieving and promoting the sale of repair and maintenance contracts within the defined sales territory and for the execution of technical support work. You will lead the staff of the Technical Support group, both in the UK and in the Netherlands. You advise distributors and customers and listen to their questions.
You will also arrange the trainings for the Applikon systems delivered to customers; the distributors’ service engineers will receive training in maintenance and repair. Together with the Director of Marketing & Sales you will formulate the Technical Support policy, which serves as a base from which the year operational plan is drawn up, managed, and monitored.
The candidate will have completed a Bachelor’s degree with possible additional training/knowledge in biotechnology or bioprocessengineering, electrical engineering, and equipment manufacturing, and has had at least 5 years’ experience in an equivalent position.
You have good communication skills and are able to formulate and execute a clear vision and plan in order to raise the service organization to a higher level of performance. You are willing to visit key customers and travel abroad on a regular basis. Good verbal and written skills in English plus a B driver’s license are required.
Applikon offers you a responsible position in an organization with leading products in biotechnology. You can expect a competitive salary, excellent benefits package and great career opportunities. Applikon has a pleasant (informal) working atmosphere and a drive to be part of the top.
Are you interested in this position and do you fit the profile? Use the ‘Solliciteer’ button to apply directly or send your application to Applikon Biotechnology B.V., Jolanda Verwaal-Hoogvliet, Heertjeslaan 2, 2629 JG Delft.
Acquisition further to this advertisement is not appreciated.
Trefwoorden: Hoofd Technische Dienst, manager technische dienst, Technisch Manager, technical support specialist, Teamleider Technische Dienst, Support Engineer, Technical Support Engineer