Manager Design Infra Operations

Novaccent -  Eindhoven
30+ dagen geleden   |   73x bekeken

Functie omschrijving

Your Responsibilities:

As the Manager Design Infra Operations you will be reporting to the Design Infra Manager and responsible for managing the operations and drive continuously improvements regarding the operational activities.

*          As part of the management team of R&D IT Design Infra, the Manager Design Infra Operations will constantly align with the mission and vision of R&D IT Design Infra team in relation to the IT strategy, structure, processes, skills, management style, behavior, job-roles, accountabilities and shared values.

* As a manager responsible for managing a large international unit and organizing and coordinating the service delivery. The manager is accountable for an excellent service delivery, according to Service Levels, to the business.

* Your main focus is on availability and performance management of IT Infrastructure services.

* You will be accountable for service delivery and service performance management of all R&D IT Design infrastructure services, including the outsourced services.

* Driving continuous improvements, resulting in:

o Improvement actions in own scope;

o Close the feedback loop to IT service, or building block owners, Management Team R&D IT, Service Managers and act as single point of contact.

* Manage total cost with respect to Operations.

* Align the target service levels (based on the end to end SLA 19s) for the OLA 19s.

* Ensures that changes allocated to the service operation organization in the production environment are properly evaluated, planned, tested before being implemented and formally accept these changes.

* Ensures solutions and changes meet deployment criteria and can be supported by Operations.

* Accountable for effective operational supplier management.

  • Academic Education or tangible work experience for 10 years or more > 5 years
  • Tangible experience in High Tech R&D environment > 5 years
  • Tangible experience in managing global IT infrastructure > 5 years
  • ITIL V3 Certification, *  Agile / scrum experience, *    DevOps experience > 5 years
  • Good communication and presentation skills and ability to work in a global team > 5 years
  • Sector know-how: R&D IT > 5 years
  • Project language: English

  • Startdate: September 12th 2016
  • Enddate: September 12th 2017
  • Renewal option: Yes
  • Location: Eindhoven
  • Hours a week: fulltime, 40 hours

If your are interested in this job please inform us with your English motivation and resume in Word format.





Vacature contactpersoon Jobbird
Marieke Baijens
5611AA Eindhoven

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