Floor Supervisor (Housekeeping)

HotelProfessionals -  Amsterdam
30+ dagen geleden   |   115x bekeken

Functie omschrijving

Bedrijf: Park Plaza Victoria Amsterdam

Background / Experience / Knowledge / SkillsEssential

  • A background in the Housekeeping
  • HBO/ MBO graduated
  • Desirable

  • Experience in the hotel industry
  • Experience with different cultures (norms, values, habits.
  • Competencies
    A good level of performance in the following competencies...Personal Behaviour

  • Energy
  • Enthusiasm
  • Entrepreneurial spirit
  • Inter Personal / Relational Behaviour

  • Communication skills, vocal and administration
  • Teamplayer
  •  Management Behaviour

  • The ability to inspire teams to excel in creating the ultimate guest experience
  •  Qualifications & Training

  • BHV certificate
  • Social Hygiene
  • English & Dutch language skills required
  • Desirable

  • To be open to be present at trainings provided by the PPHE Hotel Group (development possibilities)

Are you ready for a new challenge?
We are looking for a passionate and enthusiastic Floor Supervisor who is a committed teamplayer and an asset for the hotel.
Do you have a passionate approach, are you flexible and service-minded?
Then send us your CV and letter of motivation! 
Main tasks and responsibilities
- Managing and inspiring housekeeping team members to ensure the highest in standards of
cleanliness throughout the hotel and public areas.
- Actively engaging in your own personal development to benefit the business and improving your
personal skills.
- Keeps self updated on available rooms, including maintenance and early/late check-ins and check
outs; communicates information to room attendants.
- Supervises the daily activities of the housekeeping staff.
- Checks ‘in house’ or ‘ stay over’ rooms.
- To assist the executive housekeeper in different activities.
- Keep in close contact with the external housekeeping partner and the external laundry partner.
Primary duties
- To consistently offer professional, attentive and friendly service to our guests and colleagues alike.
- To ensure a high level of general knowledge of housekeeping techniques, equipment, tools and items
used in the housekeeping department.
- To train and coach team members in a systematic, professional and creative way to ensure that
service standards are consistently achieved.
- Follow all PPHE procedures to deliver outstanding service to our guests.
- Set up work schedules and monitor fulfillment.
Guest service
- Ensuring that guest receive the levels of service expected of the hotel by creating an environment
where everyone in the team is focused on connecting with our guests.
- Proactively interact with our guests.
- To anticipate on guests needs wherever possible, and to take action to enhance guest satisfaction.
Health and safety
- To have extensive knowledge of the hotel and the company’s security and health & safety procedures.
- To exercise care, attention and caution in dealing with guests, colleagues and hotel property.
- To have full knowledge of your department’s risk assessments, ensuring that all team members are
fully aware of these risks.
- Manage all employees to live up to safety, ARBO, HACCP regulations and work – and presentation

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