Bedrijf: DoubleTree by Hilton Amsterdam Centraal Station
We are looking for a Service Executive to work as part of our Booking Office department. The Service Executive will be responsible for checking and responding to all of our guest comments, reviews that we receive online on a daily basis, online review channels, emails, guest comments cards or direct emails we receive. You will feedback on comments and reviews to the heads of department and senior managers and liaise closely with the different departments in the hotel to obtain extra information and share the feedback internally with all departments.
You will ideally have previous experience in a similar role or in a customer service environment and be able to demonstrate a true passion for service excellence. Attentive and proactive, you will be an excellent and confident communicator in both Dutch and English and your written English skills need to be excellent. Above all, your passion for people and delivering exceptional service will be the defining factors.
This is an outstanding opportunity to join DoubleTree by Hilton Amsterdam Centraal Station.
Set in the heart of the historic city centre, adjacent to Amsterdam Centraal Station, the modern DoubleTree by Hilton Hotel Amsterdam offers stunning city views and extraordinary service.
The hotel comprises 557 bedrooms including 48 fantastic suites and 3 resident roof gardens. City Café, Lobby Bar and our Starbucks outlet are great destination hotspots in the city. The first floor accommodates an extensive gallery space which fits 15 flexible meeting rooms.
The stylish SkyLounge with SkyTerrace, located on the 11th floor of the DoubleTree by Hilton Amsterdam Centraal Station is one of the most unique bars in the historic centre of Amsterdam. Marvel at stunning 360 degree views of the skyline of the city as you enjoy a glass of fine wine, an expertly mixed classic or contemporary cocktail and select from the extensive menu of luxury snacks and small dishes. The SkyLounge blends comfort, supreme views and exceptional service which offers the visitors a taste of Amsterdam skyline in the very best style.