Please note: This is a Fixed-Term, Part-Time Role (Working Hours: 11h00 - 17h00)
Your purpose: As a Customer Success Manager, you’ll be the strategic partner for our customers—guiding them from onboarding through adoption, growth, and renewal. Your mission is to ensure each customer sees clear value from our solution, feels supported, and grows with us over time. You’ll act as the voice of the customer internally and a trusted advisor externally, working cross-functionally with product, support, sales, and marketing to deliver an exceptional customer experience.
Your team: You will join a passionate team who is committed to providing the best service to our customers. Reporting to the Director of Sales (NL), you will work closely with various departments from our Amsterdam office.
What you will do:- Own a portfolio of accounts (SMB) and ensure you get in touch (over phone or video) with all of them
- Your mission will be to ensure these clients are happy by providing a friendly greeting, a listening ear, some advice and when relevant, escalation to a Customer support agent
- Conduct training sessions and product walkthroughs
- Drive product adoption, usage, and expansion within accounts
- Do pro-active phone outreach to existing customers to achieve the above
- Monitor account health, proactively address issues, and reduce churn risk
- Serve as the customer advocate internally, surface pain points and feature requests
- Analyze usage trends and business impact to help customers get the most out of the product
- Collaborate with Sales on upsell opportunities and renewals
- Contribute to playbooks, onboarding materials, and internal documentation
- Support continuous improvement of the CS journey through feedback and experimentation
- At least 1 year in a Customer facing role
- Excellent communication and relationship-building skills
- Experience working with B2B clients, ideally in hospitality, retail, or POS/booking systems
- Proven ability to manage change-sensitive customer relationships
- Highly organized, proactive, and confident juggling multiple customer journeys at once
- Comfort working cross-functionally with support, product, and operations teams
- Fluent in Dutch and English is mandatory
- Hourly rate of 19 EUR per hour (including holiday pay)
- Daily restaurant-worthy lunches from our in house chef Roel Paping
- Pension Plan
- Monthly well-being allowance
- A Swapfiets to bike around Amsterdam or NS Business Card (If based outside of Amsterdam)
€19 - €19 hourly