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Technical Account Manager


Vacature omschrijving

You will manage a technical more complex part of the customer base. You will do this in such a way that it leads to customer satisfaction in terms of quality, costs and planning, leading to repeat orders.

 

Tasks & Responsibilities

▪ You will be the technical expert within the Customer Support department, intermediate to the engineering departments and act as a technical mentor towards your colleagues.

▪ You will help to improve the speed and efficiency in solving customer problems with less involvement of engineering.

▪ Next to solving customer problems, you also analyze reoccurring problems and work on structural solutions.

▪ You will proactively inform customers about possibilities and make an inventory of their needs to further improve the excellence of service.

▪ You will be part of the Customer Support Department and report to the Manager Customer Support.short description of the job.

 

Your profile

▪ A technical Bachelor degree in Software, Electrical or Mechatronic Engineering or similar;

▪ Very good understanding of mechanics and electronics and an even better understanding of software (PLC/HMI);

▪ At least 5 years work experience in a similar role within the international machine building industry;

▪ Knowledge of MS Office, ERP and PLM systems and ability to read technical drawings;

▪ Excellent command of the Dutch and English language and preferably of the German language, verbally and in writing;

▪ Willingness to travel worldwide for at least ±20% of your time;

▪ You are flexible, communicative, independent and a persistent go-getter.

RBC Engineering Support B.V. - Waarom bij ons werken?
Om onze kwaliteit te waarborgen worden onze mensen regelmatig geschoold middels vakgerichte opleidingen en trainingen. Op deze manier blijven deze specialisten op de hoogte van de laatste stand van zaken in hun vakgebied.

Bijdrage ziektekosten
Reiskosten vergoeding
Spaarloon
Vakantiegeld
Deeltijdwerk
Laptop van de zaak
Pensioenregeling
Thuiswerkregeling
Meer informatie
Bedrijfsgegevens
Bedrijfswebsite
Ga naar website
Locaties
Landgraaf
Bedrijfsgrootte
11-50
Oprichtingsjaar
2007
Branche
Techniek/industrie
Internationaal
Ja
Gemiddelde jaaromzet
1.000.000 - 5.000.000
Vacature contactpersoon RBC Engineering Support B.V.

Stel een vraag over deze vacature

Neem contact op met Luuk Rothkrantz


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