HR Services is critical to the overall effectiveness of the HR experience across Microsoft. HR Services brings the HR support model and experience to the scale of the global Microsoft employee population by providing the platform for end-to-end operational services and employee experiences with responsibilities spanning employee self-service, assisted support, and employee relations. HR Services is responsible for the operational delivery across a broad range of employee life-cycle experiences such as onboarding, performance and development rewards, talent movement and offboarding. As the catalyst for HR digital transformation, HR Services is also leading the Human Capital Management solution strategy with the global launch of our new HR Core Solution. HR Services holds the key accountability for HR privacy, risk and compliance.
The HR Services Specialist is an integral member of HR Services organization working in a highly collaborative team and executes the delivery of high-quality HR programs to business, managers and employees, as well as to the HR Community. This role will be responsible for delivering high-quality execution of global CoE programs across Talent Management and Compensation and will advise on the administration of current programs and recommend solutions to seamlessly address employees and managers inquiries.
The successful candidate will demonstrate in-depth knowledge of HR management practices, end to end processes, ability to monitor and control for quality and standard controls (e.g. SOX), perform trend analysis, basic diagnostics, problem-solving, programmatic approach to drive consistency in processes and services aligned to Global policies to exceed performance expectations. The HR Services Advisor translates programs into a delivery solution which requires a mixture of scalable delivery management models.
Establish and maintain a customer-oriented culture within the operations team that continuously strives to resolve customer needs on first point of contact and evangelize self-service offerings.
Deliver service within agreed Service Level Agreements (SLA’s) and Customer Satisfaction scores.
Align to Key Performance Indicators and set up Service Level Agreements with stakeholders where appropriate.
Ensure process and operating procedure documentation is always effective and in place and operate business continuity and disaster recovery plans are established and maintained.
Participate in User Acceptance Testing for technology that enable benefit program solutions.
Ability to manage diverse perspectives and work productively across global team in a rapidly changing environment.
Ensure HR integrity and compliance through accurate management of employee as required across Talent Management and Compensation.
Accountable for maintaining highly confidential and sensitive information.
Superb customer service skills.
Ability to manage both phone calls and cases.Qualifications
1-3 years of experience in HR Shared Services or HR Operations Processes with an understanding Benefits, HR tools, HR policy´s, and employee life cycle process
Must be fluent in English with strong verbal and written communication skills.
Proven experience managing complex HR processes and being able to solve and identify scalable solutions to problems
High level of attention to detail and results oriented with strong organizational skills.
Ability to prioritize effectively and balance multiple tasks.
Ability to make decisions that impact customer service levels and integrity with a sense of urgency.
Passionate for continuous improvement and management.
Solid working knowledge of Microsoft Office and expertise in SAP or SuccessFactors experience preferred.
Strong technical aptitude with a passion for new tools and applying new technologies in creative ways to solve business problems.
Desired experience in business process mapping, business requirements design experience and experience participating in end user acceptance testing.
Education Level Required: Bachelor’s degree required with degree in Operations or Human Capital Systems preferred. (Industrial Engineering, Administration with minor in Human Resources or Business Administration)
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
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