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Originele vacaturetekst

Business Program Manager

Want to play a leadership role in modernizing the Microsoft Services business?

This high-impact individual contributor role requires a collaborative leader with proven track record in business capability design (i.e., people/process/tool) and change management, coupled with the ability to influence successfully in a highly matrixed environment. You will simplify, modernize and globalize the Services operating ecosystem in alignment with stakeholder priorities and measures of success. If you have the proven ability to mobilize lasting change across organizational and geographic boundaries for maximum impact, then please then read on…


In this role, you will be accountable for leading, managing and delivering strategic initiatives that drive positive impact on Shared Business Operations (SBO) capabilities to improve Services’ ability to sell consulting and support engagements and enable $1B of consumption for Microsoft. You will work in close partnership with teams within SBO as well as stakeholders across Services including Sales, Global Pursuit, Operations, Compliance, and Domains. Your responsibilities also include driving continuous improvements in productivity, efficiency, quality, speed and cost across the Services business architecture. 

  • Lead Projects & Workstreams:
    Manage moderately complex to complex business initiatives that span one or multiple lines of business, understanding interdependencies between process, technology and people needs.
  • Envision, design, and optimize end to end customer experience based on the business priorities.
  • Design and document business scenarios and requirements to meet business objectives inclusive of data centric experience design in a secure, private, and compliant manner.
  • Influence, activate and orchestrate across teams to build alignment and drive results.
  • Leverage real-world understanding of business performance, “voice of customer”, and associated data to generate insights (incl. regional variations, current maturity, adoption levels, and pain points).
  • Define business performance metrics and measure attainment to drive decision making and guide process optimization needs.
  • Design and enhance current and future-state business processes.
  • Document data lineage and build capabilities to proactively recognize and report out data quality needs.
  • Manage capability roadmap, prioritization, and trade-offs.
  • Sign off on scope, design, solution releases, experience, research.
  • Steward the design lifecycle, partnering across teams to manage risks, issues, actions, escalations, stakeholder alignment, schedules, deliverables, and engineering partnerships while maintaining legal, policy and compliance requirements.
  • Manage customer feedback/pain points from the field.
  • Listening to the voice of the customer through all applicable channels.
  • Contribute and influence change management efforts.
  • Assess new stakeholder asks to determine business case, scope and priority alignment.
  • Provide Tier-4 Support for Process, Capabilities and Data.
  • Partner across our Modern Experience & Platform Analytics organization and other SBO teams to ensure alignment and effective management of dependencies.
  • Engage with Business Stakeholders:
  • Build relationships and collaborate globally with stakeholders and partners to deliver outcomes across the global Microsoft Services organization, ensuring shared understanding of progress and performance.
  • Ensure that stated and unstated goals, business issues, concerns and priorities are surfaced and understood.
  • Influence, activate and orchestrate across teams to build alignment and drive results.
  • Leverage Frameworks and Standards:
  • Leverage and ensure consistent application of our established Accountability Model for program and project delivery, adhering to all process engineering standards and methodologies.


  • Proven track record of designing experiences and solutions
  • Stakeholder Management
  • Experience Management:
  • Business Value Management
  • Strong communicator
  • Project, Program & Process management
  • Proficient in handling complex strategies
  • High business and/or data acumen
  • Iterative customer engagement
  • Process Engineering methodology
  • Flexible and comfortable in ambiguity
  • Optimistic in the face of change
  • Poised under pressure
  • Big picture oriented
  • Customer Obsession/Value driven
  • Professional Services/Consulting Experience preferred
  • Experience in developing and deploying large enterprise solutions
  • 10+ Years of experience leading complex process, capability and/or data implementation efforts
  • 10+ Years of experience in program management

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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  • Er is geen minimale opleiding vereist

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