For one of our relations in Maastricht-Airport, we're looking for a German Customer Service representative.
In this job, you're responsible for providing customer service support for customers and sales representatives.
- Promptly answer incoming customer calls and e-mails to place orders for products;
- Enter sales orders and be responsible for all aspects of that order until satisfactory delivery to the customer is made;
- Research and resolve complaints, problems, and concerns that customers may have with all facets of product ordering, sales, and service;
- Support customers with various enquiries about products;
- Send samples of the companies products to customers upon their request;
- Liaise with shipping, marketing, quality assurance and manufacturing to ensure that the companies products are available as soon as possible for shipment to the customer;
- Track progress of and be responsible for ensuring that custom kits are manufactured in a timely manner to meet customers' demands;
- Responsible for the timely and correct handling of reported RGA's;
- Back-up for other Customer Service Representatives and colleagues;
- Performs other related duties and tasks as required.
For this job we're looking for candidates who match the following profile:
- Diploma of college education (MBO);
- A minimum of 2 years experience in an international customer service environment;
- Near native German and fluent in English;
- Fulltime available (it's not possible to work parttime at this company);
- Experience with MS Office
Are you looking for a new challenge and do you regognize yourself in this profile?
Are you customer oriented, effectively in your work, accurate and a teamplayer?
Then we're looking for you!
Salary and Benefits
We offer you:
- a challenging job at a stabile and growing international company;
- a fulltime job (40 hours/week) during office hours;
- a monthly salary is between € 2400 and € 2500,- gross, depending on experience.
For more infomation, please contact us today! 0462077010 or email : – Klik op de solliciteer-button om te solliciteren –