We are looking for a Technical Support Specialist in order to support and educate Distributors and Dealers. After sales support to dealers across EMEA: e-mail and helpdesk support, using SupportCenter CRM system. Interact directly with customers to diagnose and solve technical problems in a set time frame. Analyze and clarify customer requests by researching and troubleshooting the existing knowledgebase. Inspect cases for technical complexity and advise our customers accordingly. Direct support to dealers and distributors by onsite interventions. Check product documentation for completeness and accuracy. Communicate with development teams in order to find solutions. Installation, operating and dismantling of machines for exhibitions. Advising customers about specific applications and supporting sales during the show. Organizing and hosting technical trainings for dealers and distributors. Monitoring dealer skills and alerting management about technical issues. Elaborate the knowledge base for internal or external use. Inspection and repair of returned or used machines for re-sale. Maintenance of machines located in the showroom. Inspection and repair of damaged machines. Checking and approving warranty claims from our dealers. Advising our warranty department about proper warranty terms and conditions. Advising and training sales persons about machine specifications, proper usage and features. Advising sales when specific applications or machine requirements arise. Supporting customer service with questions about delivery conditions and availability of parts.
You will be working for a company that develops industrial large format printers. They distinguish themselves with their innovative digital colouring and cutting methods.
MTS electronics or mechanics or HTS level, gained through work experience. Fluent written and oral communication skills in English and preferably in another European language: German, French, Dutch or Spanish. Proven knowledge of Adobe package (illustrator) and CorelDraw graphic software. More than average IT-skills gained through trainings or schooling. Experienced in direct business-to-business, servicing of large format printers or other comparable technology. Experienced in organizing and hosting B2B trainings. Experienced in digital printing technology and processes.
Knowledge and experience with helpdesk systems and troubleshooting procedures. Experienced in colour management and colour profile process. Knowledge and experience with warranty terms and the decision making process. Experienced in exhibitions and presentations. Travelling throughout Europe on a regular basis is part of the job. You are a Team player, organized, flexible and you have good communicative skills and a customer and service minded attitude. You are eager and a fast learner.
XDES projects is specialist in recruitment van technisch personeel.