Vacatures quality control

The 4-star Amrâth Grand Hotel Frans Hals is located in the heart of Haarlem's city center. The hotel features 82 luxurious, classic-style rooms, a beautiful lounge, and an inviting hotel bar. Thanks to its unique location, the hotel can be reached from Amsterdam within just 30 minutes, and the beautiful beaches of Zandvoort and Bloemendaal are easily accessible.

For Amrâth Grand Hotel Frans Hals, we are looking for an Assistant Housekeeping Manager for 32 to 38 hours per week.

Our mission is to offer our guests a completely care-free stay.

Do you thrive on offering optimal administrative and operational support? Do you and the Housekeeping Manager consider it an exciting challenge to lead the team to keep everything spotless, while also being happy to roll up your sleeves yourself? Then you are the person we are looking for!

• A competitive salary depending on your experience (in accordance with the Dutch Hospitality CAO).

• 25 holiday days per year.

• Attractive staff discounts on overnight stays, food, and drinks.

• Room for personal development, training programs, and career growth opportunities.

• A dynamic, international, and welcoming work environment with a tight-knit team.

Training and coaching the Housekeeping team

• Onboarding, coaching, and guiding new and existing team members (including room attendants and linen room staff).

• Actively training the team on cleaning techniques, efficiency, ergonomics, hospitality, and the hotel's specific quality standards.

• Fostering a positive, motivated work environment on the shop floor.

Scheduling and daily planning

• Creating efficient and balanced work schedules, taking into account expected occupancy rates, budgets, and CAO guidelines.

• Ensuring clear daily room assignments and task distributions based on the number of departing and staying guests.

• Managing and processing leave requests and handling sudden absences (such as illness).

Quality control (rooms and public areas)

• Conducting daily inspections of prepared hotel rooms, suites, and public areas (lobby, hallways, public restrooms) for cleanliness, neatness, and overall appearance.

• Ensuring every detail aligns with hotel standards, from crisp bed-making to spotless bathrooms.

• Providing direct feedback to staff members to continuously maintain and elevate quality standards.

Inventory management and ordering

• Managing inventory levels for linen, guest amenities, and cleaning and maintenance supplies.

• Placing timely orders with suppliers and ensuring cost-conscious resource utilization.

• Checking delivered goods and maintaining a neat, organized storage/linen room.

Operational leadership and coordination

• Leading daily briefings to discuss goals, key focus areas, and daily priorities.

• Coordinating priority tasks (such as early check-ins or VIP rooms) and monitoring progress throughout the day.

• Maintaining continuous communication with the Front Office regarding room statuses and special guest requests.

Hands-on support

• Rolling up your sleeves and helping with cleaning duties during peak hours, staffing shortages, or major turnarounds.

• Setting an example on the floor by demonstrating both top speed and top quality.

Technical maintenance and safety

• Checking technical facilities and amenities in rooms and public areas (such as lighting, air conditioning, TVs, and plumbing).

• Promptly identifying and recording defects, damage, or wear and tear, reporting them directly to the Maintenance Department.

• Overseeing compliance with applicable safety, health (OSHA/Arbo), and hygiene regulations on the floor.

• You have experience in housekeeping and leading a team;

• You are computer literate / proficient in using computers;

• You are fluent in English and/or Dutch (Dutch is a plus);

• You have a sharp eye for detail and a guest-oriented mindset;

• You possess strong interpersonal and communication skills; and

• You are able to work both independently and as part of a team.