CUBE Bikes is a market leader in Germany in the middle and premium e-bike, mountain bike and road bike segments. The brand is available through specialist retailers in over 60 countries worldwide. Our international growth enables us to continually build on our market position. We stand for innovative technology, the highest quality, teamwork and a people-oriented company culture.
You are in the middle of your studies and would like to strengthen our team in Customer Support (m/f/d) as a student trainee?
Weekly working hours approx. 20 hours.
What we need:
- Processing support requests from end customers (1st level support)
- Documentation of support requests
- Logging of communication processes
- Monitoring open issues (tickets) until final resolution
- High level of service-oriented communication skills
- Affinity with the product bicycle
- Independent, structured and goal-oriented way of working
- Technical expertise is an advantage
- Ability to work in a team
- A good command of English and German
- A challenging role with extensive responsibility in a friendly team
- A high degree of independence and flexibility
- A friendly and professional working environment
- A competitive salary
- Varied tasks