At Peabody, we are committed to assisting tenants in our temporary accommodation services who may need guidance to maintain stable housing and live independently. We provide a person-centred service to households who are homeless or may be at risk of homelessness, experiencing financial pressures, or adjusting to new tenancies whilst their homeless application is assessed by the local authority. As housing caseworkers, we focus on early intervention, tenancy sustainment, and connecting tenants to the right services, helping them build confidence, develop independence, and move on to longer-term, secure housing.
Please note:
This is not a personal care role. We are specifically seeking candidates with experience in casework, tenancy support, or advice roles, not those with a background in personal care or care work.
About the role:
You will guide and empower tenants in temporary accommodation to sustain their tenancies through the delivery of housing-related advice. The role encourages tenants to take a proactive approach in managing their accommodation and personal housing plans as defined by the local authority.
About you:
You communicate clearly and effectively with tenants, colleagues, and stakeholders, and consistently deliver excellent customer service in a supportive and respectful manner. You have a strong awareness of professional boundaries and always maintain them. Adaptable and flexible in your approach, you are committed to equality, diversity, and inclusion.
You’re skilled at building positive relationships and thrive when working as part of a team. Highly organised and proactive, you can confidently manage a varied caseload while maintaining strong attention to detail and accurate record-keeping. With solid IT skills, you demonstrate resilience and bring a positive, can-do attitude to everything you do.
Desirable but not Essential Skills/Experience:
* Experience assisting people in housing, support and customer-facing roles.
* Understanding of tenancy sustainment and housing-related support needs.
* Transferrable skills or lived experience.
* Knowledge of welfare benefits, including Housing Benefit, Universal Credit and disability benefits.
* Awareness of safeguarding practices and responsibilities.
We offer:
25 days’ annual leave plus bank holidays.
Flexible benefits package – including healthcare, dental, and lifestyle discounts.
Ongoing training and development, including qualifications and apprenticeships.
Up to 10% matched pension contribution
If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you.
Please read before applying:
Peabody is not a licensed UK sponsor, so we’re unable to offer visa sponsorship for this role.
As part of your application, we’ll ask you to answer a few questions to help us understand your suitability for the role, including one focused on our values so we can learn more about what matters to you and how you work.
Our Assessment Process
Our fair, inclusive and transparent recruitment process involves a first stage interview (via MS Teams) no later than the 11th September, with an in person 2nd stage interview at our Arne court location, no later then the 18th September
Salary description
£26228.00 - £26228.00 per year