You’ll support the Registered Manager in running a high-performing service, overseeing care for up to 40 new short-term referrals weekly alongside long-term and private clients. This is a fast-paced, hands-on leadership role that combines operational management, people development, and regulatory compliance.
⭐ Key Responsibilities:
* Support the Registered Manager in daily service operations
* Oversee smooth intake and coordination of new referrals
* Conduct assessments, reviews, and ensure care plans are current
* Supervise and mentor care staff and care coordinators
* Support recruitment, induction, and ongoing staff training
* Handle rota planning, absence management, and HR issues
* Ensure compliance with CQC standards and internal policies
* Contribute to audits, service improvements, and change initiatives
* Communicate effectively with service users, families, staff, and external professionals
* Participate in the on-call rota, providing out-of-hours support
✅ Requirements:
* Minimum 2 years’ experience in a senior or management role in domiciliary care
* Strong understanding of CQC regulations and best practice standards
* Proven leadership, communication, and problem-solving skills
* Able to multitask in a high-pressure, fast-moving environment
* Confident using IT systems (Microsoft Office essential)
* Full UK driving licence and access to a vehicle
🌟 Desirable:
* NVQ Level 4 or 5 in Health & Social Care (or willingness to work towards)
* Experience with care management systems (e.g. PASS, Care Planner)
* Knowledge of local authority commissioning processes
Salary description
£33000.00 - £35000.00 per year