Permanent
Office based
Must have SAP experience
Your core tasks will include:
Spare Parts Quoting & Order Fulfilment
- Prepare accurate and timely spare parts quotations for UK & Ireland customers using the ERP system
- Process spare parts and service-related orders for UK & Ireland customers using the ERP system
- Coordinate customer returns, repairs, invoicing, and credit processes via ERP
- Proactively monitor and manage open orders to ensure ontime delivery
- Expedite sales order backlog to maximise billing output
Customer Service
- Maintain and build strong relationships with our customers/suppliers to ensure satisfaction
- Provide high-quality, responsive customer service across all forms of communication channels in line with SLA's
E-Store & Sales Initiatives
- Support customer engagement through the E-Store strategy
- Assist customer onboarding to the E-Store digital platform
- Collaborate with the European team to enhance transactional efficiency
Inventory Control & Availability
- Monitor local stock levels and backorders, proactively addressing shortages or risks
- Optimise inventory levels to meet customer demands
Process Improvement / KPI's / General
- Drive improvements in quoting, order processing and customer service processes
- Ensure adherence to established processes, standards, and SLA's
- Assess and maintain clarity of SLA's, including terms and performance timelines and compliance
- Track and report on key aftersales performance KPI's
- Work collaboratively across all departments to support business objectives
- Any other related duties, as required by the Spare Parts Manager, and such other duties as are within the scope of the job purpose, the title of the post and its grading
Your profile:
Experience & Education
- Minimum 4 years' experience in aftersales or a similar role - Sales Admin / Sales / Customer Service
- Experience using ERP systems (ideally SAP S/4HANA & JDEdwards) & Microsoft 365 applications
- Back-office quoting experience in a technical or industrial B2B environment (desirable)
Skills
- Excellent communication skills with strong commercial awareness and a customer-focused approach
- An inquisitive mindset with a proactive and persistent approach to resolving customer and system-based challenges, with the ability to prioritise effectively
- Strong analytical and complex problem-solving skills
- Effective collaborator across cross-functional teams
- Adaptable and resilient, with the ability to perform under pressure and in a fast-paced environment
Salary description
£35000.00 - £40000.00 per year