Who you are
As a person you are passionate about people, business, IKEA's purpose and continuously driving better performance. You are energized by increasing customer value, driving business growth and contributing to overall success and results through people as well as motivated by leading and developing people.For this role, you should be:
• Business-minded and result-driven with a customer focus.
• Experience of actively selling through understanding customers and their needs.
• Experience of working in a customer- and commercial-oriented business.
• Confident in approaching and talking to people in a proactive manner.
• Interest in people's everyday life at home and home furnishing.
• Enthusiastic and able to work with others in a team.
• Open to change/highly flexibility.
• Ability to take personal initiatives.
• Excellent attention to detail.
• Ability to prioritise and organise your own work to make efficient use of the time available.
• Experience of working in a fast-paced environment.
• Clear and proven ability to meet and exceed customers' expectations and thereby sell more.
• The right attitude and behaviour to sell actively and help customers to buy.
• Basic range presentation know-how.
• Sales location management/sales space capacity.
• Computer literacy.
Your responsibilities
Your responsibilities include:•Optimise the IKEA shopping experience in your shop to secure satisfied customers and increase sales.
•Maximise sales in your area of responsibility using knowledge of your product range, your top-sellers, 3 Aces and 1 King and the local market and customers. You use IKEA tools and the experience and expertise of your colleagues. You support the efficient working of the IKEA mechanical sales system to ensure the continued success of the IKEA Concept.
•You contribute to fulfilling the four tasks of the IKEA store:
• to act as a highly efficient, and staffed sales mechanism
• to show home furnishing solutions full of inspiring home furnishing ideas
• to serve as a well-qualified home furnishing specialist
• to provide a day out for the whole family.
•You actively approach customers who you see require additional help. You identify their needs by asking the right questions and advise them on the best solutions for their homes to exceed their expectations.
•You understand how to use the different IKEA sales and communication channels and know-how for the different customers you meet.
•You keep your area of responsibility clean, tidy, priced and fully stocked, and ensure that the IKEA basic merchandising standards are always in place to give customers a positive shopping experience.
•You convey passion about IKEA products and actively learn about their features and benefits, and you share this knowledge with customers and colleagues.
•You understand the store and department action plans. You take responsibility for your department goals and know how you contribute.
•You actively offer all the services available in the IKEA store to help customers make informed choices, which results in a better shopping experience for them.
•You lead and/or support the implementation of planned commercial activities involving your department throughout the store.
•You ensure you maximise sales whilst maintaining profitability by knowing and actively steering towards the top-selling and prioritised products (e.g. Overstock/övertag).
•You demonstrate the ability to analyse and adjust sales space capacities based on system parameters (sales location management) to secure high stock availability.
•You are familiar with the IKEA social and environmental commitments and know how you can contribute to sustainability.
Together as a team
We are the ones meeting our customers - in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we're a diverse team working for the continued global success of the IKEA Concept - a concept that helps millions of customers create a better everyday life!