Dorivit BV. vacatures

Vacaturebeschrijving We are looking for an experienced Customer Service Officer for a client operating in the medical sector. You will join a Customer Service department of nine colleagues, divided into two teams. You will be part of Team 1, working closely with three other team members. Your responsibilities will include:

• Managing orders and deliveries for customers in the Netherlands, French-speaking Belgium and international export clients
• Providing tailor-made solutions rather than scripted responses
• Proactively investigating and resolving issues such as backorders by identifying root causes (e.g. Logistics, sterilization processes, or supplier delays)
• Complaint handling
• Managing export documentation
• Collaborating closely with internal departments to deliver the best possible outcome for the customer

The team works according to a shared responsibility model, meaning all four team members collectively manage the full client portfolio. This ensures continuity and high service levels, even when working with part-time schedules. This is not a typical call-center role. It is a a dynamic position within an organization known for its warm, social, and supportive culture-one where many employees choose to build long-term careers.Requirements

• You are fluent in French, Dutch, and English
• You have several years of experience in a customer service role
• You are available 40 hours per week  or at least 4 days ?- 8 hours (Monday through Thursday)
• You have 3-5 years of experience in a similar position
• Experience within the medical sector is a plus, but not required
• You bring strong hard skills, including proven experience in customer-facing service roles
• You demonstrate excellent soft skills: inquisitive, analytical, proactive, team-oriented, and a clear, confident communicator
• This is a fully office-based role. We are therefore looking for candidates who able to commute daily to Oss

Benefits

• A pension scheme via ASR Capital
• 25 vacation days plus 11.5 ATV days (based on full-time employment)
• An end-of-year bonus of 8.33%
• Public transportation costs are fully reimbursed
• For car travel, a mileage allowance applies, calculated based on the distance between your home and the office using a dedicated internal calculation method
• The position starts with a one-year contract, followed by a permanent contract upon satisfactory performance

Application ProcedureIf you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.Salarisomschrijving

€3100.00 - €4100.00 monthly