Customer Solutions & Innovation (CSI) is DHL's cross-divisional commercial and innovation unit. We are responsible for managing about 100 of DHL's largest and most strategically important customers, providing them with sector expertise, best-in-class account management and most innovative products & solutions. Discover the unique, international spirit of DHL where your commitment is recognized and rewarded.
A great, dynamic and fun team is looking for a new colleague!
Are you ready to join a highly dynamic and fun team? The eRetail and Fashion team is on the lookout for a passionate and driven Global Customer Director! In this thrilling role, you'll lead the global development and relationship of a key DHL Group Global Customer Account.
Your mission: to position DHL as a strategic business partner and deliver impactful programs through a global team spanning all DHL Business Units. You'll forge strong relationships with key contacts within the customer organizations, proposing innovative business solutions that enhance their global supply chain, boost performance, and elevate their reputation while driving DHL's sales and revenue growth. Join us and make a difference!
- Contract Type: Permanent
- Employment Type: Full-time
- Work Mode: Hybrid
- Location: Flexible within the Netherlands or Germany
- CSI Sector / Function: eRetail and Fashion
What is your role:
Strategic Customer Leadership
- Serve as the global executive sponsor for two of DHL's most significant eRetail and Fashion accounts, ensuring alignment with the customer's long-term business objectives and DHL's strategic priorities.
- Build and maintain trusted relationships with C-suite and board-level stakeholders, positioning DHL as a critical partner in shaping their global supply chain strategy.
- Anticipate industry trends and customer challenges, translating insights into innovative, commercially viable solutions that deliver measurable impact.
Global Opportunity Development & Growth
- Drive the identification and qualification of high-value opportunities across regions and divisions, ensuring strategic fit and financial attractiveness.
- Lead the development of complex, multi-division proposals that integrate DHL's full portfolio of products and services, securing executive buy-in internally and externally.
- Oversee global contract renewals and negotiations, ensuring long-term profitability and customer satisfaction.
Solution Strategy & Implementation
- Champion the creation of tailored, high-complexity solutions that address customer needs and deliver competitive advantage.
- Ensure seamless implementation by coordinating cross-functional and cross-regional teams, managing risks, and maintaining clear communication with all stakeholders.
- Act as an escalation point for critical issues, ensuring rapid resolution and safeguarding customer trust.
Customer Experience & Performance Management
- Monitor account performance against agreed KPIs, driving continuous improvement initiatives to enhance service quality and operational excellence.
- Lead customer satisfaction programs and ensure follow-up actions deliver year-on-year improvements.
- Represent DHL in strategic reviews and governance forums with the customer's senior leadership.
Cross-Divisional Collaboration & Influence
- Orchestrate global account governance, including regular steering meetings and strategic planning sessions with divisional leaders.
- Secure alignment and commitment from DHL's senior executives and functional heads to deliver on account objectives.
- Promote a culture of collaboration and innovation across divisions to maximize value creation for the customer and DHL.
What we're Looking For
- Proven Executive Leadership
- Industry Expertise: Deep knowledge of the eRetail and Fashion sector and global supply chain dynamics, with hands?'on experience in logistics solutions across multiple geographies.
- Global Strategic Account Management: Demonstrated success in leading complex, multi?'million?'dollar accounts, influencing decisions at board level, and driving profitable growth.
- Cross-Divisional Experience: Strong track record of working across multiple DHL divisions (minimum 2, preferably including Global Forwarding Freight), leveraging diverse capabilities to deliver integrated solutions.
- Consultative Selling & Solution Design: Expertise in developing and presenting high?'value, innovative solutions that address customer challenges and create competitive advantage.
- Influence & Collaboration: Ability to lead in a matrix organization, build consensus among senior stakeholders, and manage without formal authority.
- Analytical & Commercial Acumen: Exceptional ability to assess financial attractiveness, manage risk, and structure commercially sound proposals.
- Communication & Negotiation Skills: Outstanding presentation, facilitation, and negotiation skills, with the ability to engage confidently at C?'suite level.
- Languages: Fully business fluent in English and German/French/Italian/Spanish; additional languages are an advantage.
- Mindset: Strategic thinker with an innovative approach, resilience in navigating ambiguity, and a passion for delivering customer?'centric solutions.
What's in it for You?
- Global Influence & Strategic Impact - Drive the development of one of DHL's most important eRetail & Fashion accounts and shape innovative supply chain solutions on a global scale.
- Work at the Heart of Innovation - Join DHL's Customer Solutions & Innovation division, where creativity and forward?'thinking are part of everyday business.
- Unmatched Career Growth Opportunities - Benefit from a clear path for professional development within a global organization recognized for leadership and excellence.
- Collaborate with Senior Decision?'Makers Worldwide - Build relationships with top executives across regions and industries, positioning yourself as a trusted strategic advisor.
- Be Part of THE Logistics Company for the World - Enjoy the stability, reputation, and resources of DHL while contributing to projects that make a real difference.
As an equal opportunity employer, we welcome applications from everyone. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.