- Own, drive, and lead the renewals lifecycle end-to-end, from the initial outreach to the closing of the renewal transaction itself; with a focus on our SMB-Mid Market customers
- Engage key stakeholders in identifying contract requirements and resolving potential roadblocks to ensure an on-time close.
- Craft proposals, negotiate terms, and navigate procurement in collaboration with our Finance and Legal teams.
- Work cross-functional with Sales, Customer Success, Legal, Product and Finance teams to ensure seamless renewals and identify opportunities for product enhancement based on customer feedback.
- Identify, elevate and forecast at-risk opportunities to minimize customer churn.
- Identify and create cross sell opportunities to maximize revenue growth.
- Identify and close multi-year renewals to mitigate the revenue risk and fluctuation
- Help develop and optimize our renewals program, from playbooks to processes.
- Help us innovate and refine our customer renewal experience, contributing ideas and solutions that make our processes even more effective.
- Utilize leading tools such as Salesforce, Gong, Gainsight, and other CRM platforms to drive efficient renewals and track your performance.
- 3+ years in Renewals Management / Customer Success / Account Management, preferably with SaaS B2B closing experience.
- Strong background in managing a two-tiered Distributor/reseller model within the renewals sales cycle. Ability to manage and leverage the relationships built across the reseller and distributor account teams
- Demonstrated track record of continuous, substantial, and demonstrable success in SaaS sales, including over attainment against quota
- Experience engaging with Procurement & Legal teams and navigating the quote-to-close process.
- Excelled at developing relationships with and becoming a trusted resource for customers.
- Experience managing pipelines with both fast moving transactional deals as well as longer term larger strategic deals.
- Proficiency with Salesforce or other CRM systems to manage and report on renewals performance effectively.
- Ability to analyze data and customer insights to make informed decisions about renewal trends strategies.
- Proven ability to manage complex renewals involving multiple stakeholders, including C-level executives.
We have a hybrid office policy and we request that colleagues come to our office 3 days per week. We are currently based on the Stadhouderskade WeWork and will be moving to the Herengracht in April 2026.
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