The role ...
We are seeking an experienced and charismatic Front Office Supervisor to lead our reception team and ensure every member and guest is welcomed with the distinctive Soho House warmth. In this role, you will oversee daily front office operations, support the reception team, and act as a key point of contact for both members and internal departments. You’ll bring strong hospitality expertise, exceptional communication skills, and the confidence to handle a fast-paced, high-volume environment with ease.
As a Front Office Supervisor, you will play a central role in delivering a seamless, personalised, and memorable experience for every member. With your natural hospitality charm and leadership mindset, we’ll give you the platform to connect, inspire, grow, and make an impact.
Main dutiesSupervise and support the Front Office team to ensure smooth and efficient daily operation
Lead by example in delivering exceptional service and member care
Handle escalated inquiries, complaints, and operational challenges with confidence and professionalism
Coordinate with Housekeeping, Events, Membership, and other departments to deliver seamless communication and service
Oversee reservation systems, check-ins/outs, and ensure accurate member information and billing
Assist with onboarding, training, and developing new reception team members
Maintain a polished front desk environment that reflects Soho House standard
Benefits
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Salary above Horeca CAO
Travel allowance > 7.5km
In house experience after completion of first contract
Soho Friends Membership with discounts on F&B, rooms and Cowshed
Partnership discounts (Go-Vital, One Fit, Swapfiets and many more)
Team Events
Introduce a star and you could be eligible to receive a €300 (gross) bonus
What we are looking for
Experience in a Front Office or supervisory hospitality role
Strong leadership skills with the ability to motivate, guide, and support a team
Confident multitasker, comfortable managing high-volume phone lines and guest flow
Proficient with booking and CRM systems; experience with such as Opera is a plus
Excellent problem-solving skills and ability to resolve conflicts with ease
Exceptional attention to detail, communication, and organisational skills
Strong command of English (additional languages are a plus)
Flexible schedule, including the ability to work late nights, weekends, and holidays