The Specialist IT Field Service will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service.
This will be a diverse and challenging position. The overall goal is to ensure that all support requests and incidents are dealt with in a timely and professional manner. You will need to be proactive in your approach, requiring you to deal with support queries covering applications, workplace and infrastructure services.
Key Responsibilities
- Provide support that consistently meets or exceeds Customer expectations;
- Collaborate with the local contact person to solve issues if there is no Field Support Engineer on site.
- Engage with the Digital Partner and Business Management organization to secure adequate support from Site Management for appointments and resource availability of local resources or business contact persons.
- Investigate opportunities to improve the effectiveness and efficiency of the ICT common office environment and/or local business applications for end-users.
- Coordinate with third-party vendors to resolve hardware and software problems, as required;
- Move workstations, peripherals and telecommunications equipment, as required;
- Install and set up equipment, cables, outlets and all other hardware required for implementing IMAC's,
- Receive and resolve issues if eyes & hands are necessary to solve a hardware or software issue at location/onsite - in cooperation with the resolver group who transferred the issue, if necessary;
Requirements:
- Education: Senior Secondary Vocational Education in IT or equivalent.
- At least 3 years' experience in onsite support. An equivalent combination of education and related experience may also serve to meet these minimum requirements,
- You have the essential knowledge of Operating Systems, Advanced MS Office 365 skills, basic Networking skills and Active Directory, permissions.
- You are familiar with the System Management tools like Remedy or ServiceNow for ticket handling, and other tools such as Portal, Vendor databases, and reporting tools.
- You are a team player who fosters teamwork in a global, multicultural, and virtual context (cultural sensitivity).
- You are fluent in Dutch and English.