Voco® The Hague, an IHG Hotel
About us voco® The Hague
During the night all processes come together, and the Night Manager is the one managing the smooth running of this process following the right procedures. In this role you guard voco® The Hague during the hours no one else is there, you take care of the guests and their requests, you might check a guest in or out, and you make sure safety is guaranteed for yourself, colleagues and guests at all times. Of course, you are not all alone, there will always be someone joining you in this shift.
Obviously you have to be a true "night owl" to make this work, you should be able to stay up all night generating reports that are needed for the finance department, but also to make sure all is in place when the morning shift arrives in the restaurant, they should know how many guests to expect right?
Destination: voco® The Hague
Come on into an iconic former bank building where offices and ATMs have made way for a brand-new hotel. First impression? 204 elegantly furnished rooms, 7 floors and a warm welcome from your future team.
Ready to land this job?
- Maintaining a high level of guest satisfaction through actively communicating with the guests before, during and after the stay.
- Ensuring the quality of the hotel product is always at the highest possible level.
- Performing tasks related to the night audit, running the closing of the day in our systems and creating the reports that are needed for multiple departments.
- Following-up on administrative discrepancies and other irregularities resulting from the night audit and ensuring correct communication on this to the right departments.
- Ensuring guest and colleague safety and security following the existing procedures.
- Setting up new procedures for the smooth running of the shift.
- Walking safety rounds through the hotel multiple times per shift.
- Checking guests in and out and handling guest requests.
- Preparing and delivering food and drinks from a limited night room service menu.
- Posting expenses on guest accounts, and processing payments for the guests.
- Monitoring the safe closing of the F&B outlets.
- Training the team on brand standards and making sure all standard operating procedures are followed.
- Promoting teamwork and lifestyle service through clear communication and coordination with other teams.
- Driving a great working environment for teams to thrive by connecting departments and creating the sense of one team.
- Living the voco™ brand with pride, passion & energy. Creating & inspiring others to deliver memorable branded guest experiences.
- Promoting teamwork and lifestyle service through daily communication and coordination with other teams.
- Ad-hoc duties as required - unexpected moments when we have to pull together as a team to get a task done.
Did you bring everything?
- Passion for hospitality.
- Knowledge of PMS system Opera is an advantage.
- Experience in a night role within a hospitality environment.
- Strong organizational, task-management skills, and helicopter view.
- Pro-active attitude and eye for detail with a natural drive for continuous improvement.
- A naturally outgoing and friendly personality with a passion for service excellence in order to consistently deliver and demonstrate voco™ service standards to our voco® hosts.
- A true "team-player" mentality and flexible attitude towards a diverse set of tasks.
- Excellent communication skills in Dutch and in English. Another language is always a plus.
Benefits
- You'll be part of the voco® life
- Competitive salary and travel allowance based on the distance between your home and the hotel
- Staff and friends & family discount at 6000+ IHG hotels worldwide. You'll be able to stay at hotels for a discounted rate and you'll get 50% discount on your restaurant and bar bill
- Special friends & family discount for stays at voco The Hague including breakfast
- Overnight stay at voco® The Hague as part of your onboarding
- We have a staff canteen in which we serve staff meals
- Discounts to several cultural events such as museums, festivals, theatre, musicals, concerts and much more
- Curious about different departments? We offer cross trainings!
- To stay fit we offer a 20% discount on your contract with Trainmore + 1 Euro discount for every time you go!
- Discount on a collective health insurance
- Once a year you get to spend a paid day as a Volunteering Day to volunteer for a charity of your choice
- Discount at local businesses in The Hague
- Your staff uniform will be washed by the hotel
- There will be staff parties, events and departmental outings
- You'll be working in a passionate and ambitious team
- You'll have the opportunity to take part in trainings and workshops
- You'll be working for an international hotel chain in the heart of The Hague
The world is at your feet! Whoever you are, whatever you love doing, bring your passion to voco® The Hague and IHG and we will make sure you will have room to be yourself. Send your resume and motivation letter to HR and they will contact you to finalize your trip to voco® The Hague.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.
In overeenstemming