ICT vacatures Leiden

As part of the Technical Support team, employees will join a multicultural team providing first-line, remote technical support to customers, as well as the company's customer service and sales departments. Employees will gain experience across a variety of industries by providing technical assistance and solving complex problems.

Key Responsibilities:

Provide expert remote technical support and troubleshooting for French-speaking clients.Make industry-specific product recommendations to meet unique customer needs.Conduct technical evaluations of conveyor systems and suggest improvements.Deliver engaging technical presentations via remote technologies.Offer technical training to colleagues and customers.Research and compile technical data to support customer inquiries.Create detailed Bill of Materials for various projects.Contribute to the development and maintenance of tools and technical documentation.Requirements

• Our client is is looking for a candidate with the following engineering background:

Mechanical Engineer
Mechatronics
Electrical
Industrial
Automation
 

• Who is fluent in English and speaks any of these languages on a C2 level:

French
Spanish
German
Dutch
Turkish
Scandinavian languages

• You are based in the Netherlands with full living /working permits arranged/ no sponsorhip possibilites.
• Outstanding communication and interpersonal skills.
• Experience in industrial sales/support or equipment specification is highly desirable.
• Strong mechanical aptitude with the ability to explain complex concepts clearly.
• Excellent problem-solving skills and logical thinking.
• Proficiency with MS Office applications.
• Experience with 2D and 3D CAD software is a plus.
• Familiarity with CRM software is a plus.
• Ability to manage multiple projects simultaneously.
• A service-minded, team-player attitude with a sense of ownership and self-management.

Benefits

• An opportunity to enhance international experience and develop potential.
• A team that invests in each other’s success and takes pride in their work.
• An inspiring work environment rooted in collaboration, ideas, and effort.
• A premium brand with consistent financial results.
• A performance-based profit-sharing program.
• Excellent secondary benefits, such as a mobility card, pension plan, and generous contributions to health and life insurance.

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