ICT vacatures Leeuwarden

Do you have a passion for IT, software implementation, and customer enablement? As an Implementation Specialist at Elfsquad, you will guide customers through the successful adoption of our CPQ software and ensure a seamless implementation experience. Take the next step in your career and join us!

We are looking for a hands-on Implementation Specialist who thrives on guiding customers through successful software implementations. At Elfsquad, you will play a critical role in ensuring our customers smoothly adopt and gain value from our CPQ software. You will act as a trusted advisor throughout the implementation journey by delivering workshops, sharing best practices, proactively checking in, and collaborating closely with both customers and internal teams.

If you are proactive, well-organized, customer-focused, and eager to grow in a dynamic, tech-driven environment, this role is for you.

• Guide customers through the setup and implementation of Elfsquad CPQ, ensuring a smooth and structured onboarding experience.
• Deliver customer training sessions and workshops, both online and on-site, covering configuration models, quote generation, and workflow management.
• Act as the primary point of contact during the implementation phase, proactively checking in and offering ongoing guidance, best practices, and advice.
• Provide real-time troubleshooting and hands-on support during implementations to minimize disruption to customer processes.
• Identify potential risks or bottlenecks early and collaborate with customers and internal teams to resolve technical or process-related challenges.
• Facilitate recurring implementation meetings to track progress, gather feedback, and address questions or concerns.
• Ensure customers clearly understand implementation steps and milestones to achieve value from Elfsquad CPQ as quickly as possible.
• Capture and share customer feedback, common challenges, and improvement opportunities to help continuously enhance our software and implementation approach.

• A growth-oriented, hands-on mindset, with the eagerness to develop further as an Implementation Specialist while helping customers successfully integrate Elfsquad into their IT landscape.
• The ability to interpret complex requirements and translate them into clear, practical, and effective solutions.
• A strong affinity for technology and systems, with experience using tools such as MS Excel, ERP systems, CRM Systems.
• Experience working in a fast-paced Software or IT environment (a plus, not a requirement).
• Fluency in English and Dutch, both written and spoken.
• Excellent communication skills, with the ability to clearly explain technical concepts to non-technical stakeholders.
• A structured and organized approach to work, with the ability to manage multiple projects and meet deadlines.
• A proactive, self-starter mindset with a strong sense of ownership and motivation to make an impact.

• Real ownership: You’ll be given trust, autonomy and responsibility in your role
• Purpose-driven work: Be part of an ambitious team building tech that matters to manufacturers
• Hybrid flexibility: Work from our offices in Drachten (NL) or Gdańsk (PL) or remotely
• Innovation culture: Be part of a team that helps redefine how industrial sales and customization happen in the digital age
• You matter: Seen as a person with a story and talents, not just a number in an excel sheet

• Competitive compensation & flexibility: Attractive salary, benefits, and remote work possibilities
• Growth & development: Career acceleration with training, tools, and mentorship
• Impact & ownership: Shape the digital transformation of manufacturing through ownership
• Vibrant & international team: Collaborative culture that celebrates achievements, professional and personal
• Modern workplace & tools: Creative, well-equipped offices designed for productivity

We build business-led CPQ software that empowers teams and evolves with product and process complexity. Our mission: transform complexity into simplicity.

We empower manufacturers with digital tools that streamline operations, enhance accuracy, and enable data-driven decisions. Elfsquad transforms sales and production by eliminating quotation errors, accelerating sales, and integrating seamlessly with existing systems.

Send your application and CV tohiring@elfsquad.io . For more information, you can contact Sofia Cotinghi at phone number +31 6 437 948 67 . Acquisition is not appreciated.

Submit your application and take the first step toward joining our team. We review every application carefully, looking for the potential and passion that align with our mission..

Our Talent Acquisition Specialist will connect with you for a friendly yet insightful conversation. We’ll explore your career goals, values, and expectations to see if we’re a great match.

Show us what you can do! Depending on the role, you’ll complete a practical task that reflects real scenarios in our work, giving us a glimpse into your skills and working style.

If your assessment stands out, you’ll join a one-hour technical interview with the team lead and a future teammate. Together, you’ll review your work, dive into technical questions, and explore how you’d fit within our culture.

If there are still open questions, we’ll arrange a second conversation to address them directly. This ensures both sides feel confident and excited about moving forward.

When everything clicks, we’ll make you an offer and celebrate welcoming you aboard. Then the countdown begins to your very first day with us!