Join the classic and iconic Hilton Amsterdam!
Hilton Amsterdam is a renowned property with 271 hotel rooms, 21 banquet rooms, authentic Italian restaurant and a nautical style bar at a unique location. Famous for John Lennon and Yoko Ono's 1969 ‘bed-in for peace' and Hilton's first hotel in the Netherlands. The iconic hotel is built on the baseline of Plan Zuid, a district designed by prominent architect Berlage, which highlights the Amsterdam School of architecture and contains boutiques, designer shops and couture houses.
With our Team Members we have one goal to achieve: exceed our guest expectations and improve our outstanding service and high-quality product on a daily basis. Together with our historical background it makes us ‘alive with originality’!
Job Description
At Hilton Amsterdam we are currently looking for a Front Office Night Supervisor on a full-time basis from May/June until November 2025. As Night Supervisor, you will supervise reception operations and perform the following tasks to the highest standards during the night:
Supervise accurate and efficient reception operations including check in/out procedures
Support Team Members in handling guest requests and enquires to ensure a positive outcome
Ensure the Front Office Manager is fully aware of any relevant feedback from guests and/or other departments
Represent the Front Desk Manager in his/her absence during the Night Shift
Ensure a consistent, high level of customer service
Brief your team on any events or VIP guests in the hotel that day
Drive sales revenues and promote hotel services and facilities for up-selling opportunities
Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards
Act in accordance with the front of house equipment and the property management systems
Carry out shift handovers and brief team members as required
Follow company brand standards
Assist other departments, as necessary, and maintain good working relationships with hotel Team Members
Perform the Night Audit and ensure all reports are prepared for next day operations
During Night Shift support Room-Service department by being responsible for the Night Menu
Make book-outs if necessary
Required skills and competences
To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
Previous experience in a customer-focused industry
Previous experience with night-shifts
Positive attitude and good communication skills
Committed to delivering a high level of customer service
Ability to work on your own or as part of a team
Competent level of IT proficiency
Fluent in English, fluent in Dutch is preferred and an additional foreign language
Able to work 5 night shifts per week
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous supervisory experience in a hotel environment or 2 years’ experience as a Front Desk agent
Previous experience with night shifts
What can you expect from us?
Besides being listed as a Great Place to Work in the Large & Multinational workplaces we offer you the following:
Intensive training period and a personal development program
Internal transfer and promotion possibilities
Employee discount on Hilton Worldwide hotel rooms via our international Hilton travel program
Employee discount of 50% on Food & Beverage at Hilton Worldwide hotels
Travel allowance
Annual team outings, staff party and quarterly team member forums
Have we sparked your interest? Don’t hesitate, apply now and become part of the Hilton family!