Are you a Customer Success Manager ready to operate at a more strategic level—working with senior stakeholders to drive measurable business value? At AIMMS, we’re looking for a Senior Customer Success Manager / Solution Consultant who goes beyond relationship management and takes ownership of customer outcomes, renewals, and expansion.
What You’ll DoThis is not a plug-and-play CSM role. You’ll step into an environment where strong products, customers, and expertise already exist - the next step is to focus on further professionalizing how we manage value realization, ensuring a consistent approach across all our product offerings.
You will work across both:
- SC Navigator (supply chain design SaaS)
- Optimization Tooling (advanced decision-making software)
Each with its own customers, dynamics, and ways of working.
Your challenge—and opportunity—is to connect the dots:
- Own customer outcomes from onboarding through renewal
- Define and drive value realization (cost savings, service levels, efficiency gains)
- Act as a trusted advisor to senior stakeholders in supply chain and operations
- Drive renewals and upsell opportunities through value-based engagement
- Structure and scale how we manage customer success across products
- Align internal teams around customer goals
This is a role for someone who enjoys creating clarity — and bringing others along in that process.
- High-impact, foundational CSM role
- Shape how Customer Success scales at AIMMS
- Work with complex, high-value solutions and customers
- Strong ownership and visibility
What Will Help You Thrive and Be Successful
- A solid ‘technical education’ in fields like computer science, mathematics, or engineering;
- Solid understanding of supply chain concepts (planning, inventory, network design)
- 7–12 years in Customer Success or similar post-sales roles (B2B SaaS / enterprise software)
- Strong experience managing complex enterprise customers
- Ability to engage senior stakeholders and drive strategic conversations
- Commercial mindset with a track record in renewals and expansion
- Structured, ownership-driven, and comfortable with ambiguity
Life at AIMMS: The Good Stuff
You’ll step into a role where your work is visible, valued, and has direct impact on our growth within a company that combines stability with ambition.
Impact & environment
- A role with a clear line of sight to revenue, pipeline, and customer success.
- A supportive workplace with short lines, trust, and plenty of room for ownership.
- A stable environment where structure, teamwork, and quality really matter.
- An office in Haarlem with an open, collaborative, and down-to-earth atmosphere.
Reward & benefits
- Competitive salary
- Fully paid pension.
- Hybrid work
- 30 vacation days to properly recharge.
- A culture that prioritizes continuous learning and skill development through coaching and training.
- ‘Short-term remote friendly’ the freedom to occasionally work from abroad, in alignment with the team.
€80000 - €120000 monthly