We are looking for a Reservations Agent / Reserveringsagent to join the opening team of a new hotel in Rotterdam (Netherlands).
What will you be responsible for?
· Managing individual and group reservations through phone, email, and online channels.
· Ensuring accurate data entry, room allocation, and reservation follow‑up.
· Providing detailed information about rates, availability, services, and hotel facilities.
· Handling modifications, cancellations, and special requests.
· Coordinating with Front Office, Revenue Management, and Sales to optimize occupancy and revenue.
· Assisting in the creation and implementation of reservation procedures for the hotel opening.
· Ensuring compliance with brand standards and delivering excellent customer service.
· Supporting reporting tasks and maintaining reservation records.
What are we looking for?
· Previous experience as Reservations Agent or in Front Office roles.
· Experience in hotel openings is highly valued.
· Strong communication and organizational skills.
· Fluency in English and Dutch; Spanish is highly valued.
· Knowledge of PMS and reservation systems is a plus.
· Customer‑focused mindset and attention to detail.
What do we offer?
· Up to 50% discount in our 4/5 hotels worldwide.
· Free and unlimited online training with The Power Business School.
· Access to our Employee Club with exclusive advantages and discounts.
· Referral program rewarding your recommendations with hotel nights.
· The opportunity to join the reservations opening of a new international hotel.