Location: Lisbon, Portugal
Start Date:May 2026
Work Model: On-site
Join an international technical support project within a leading digital search engine environment in Lisbon.
In this role, you will provide technical assistance to Dutch-speaking users, helping them resolve product and service-related issues while ensuring a high-quality customer experience. You will be part of a dynamic, multicultural team working in a fast-paced and continuously evolving environment.
Responsibilities- Provide technical customer support via phone, email, and chat
- Assist users with product, service, and account-related inquiries
- Troubleshoot issues and guide users toward effective solutions
- Ensure accurate documentation of all interactions
- Deliver high levels of customer satisfaction
- Collaborate with internal teams to improve processes and user experience
- Dutch: C1–C2 (fluent/native)
- English: B2 minimum
- Strong communication and problem-solving skills
- Passion for helping customers
- Comfortable working in a dynamic, fast-paced environment
- Open to feedback and continuous improvement
- Availability to work on-site in Lisbon
- Monday to Friday: 08:00 – 20:00 (rotational shifts)
- Saturday & Sunday: 08:00 – 17:00
- 2 rotational days off per week
- Base salary: €1,100 (paid over 14 months)
- Performance bonus: €135 (paid over 14 months)
- Complexity bonus: €120 (paid over 11 months)
- Meal allowance: €7.63 per working day
- Health insurance from day 1 (employee contribution required)
- Free health insurance after 6 months of contract
- International and multicultural working environment
- Shared accommodation provided (up to 12 months) (details discussed during interview)
- Full relocation support upon arrival
- Assistance during onboarding and settling-in process
- Structured relocation program to ensure a smooth transition
If you are a Dutch speaker looking to grow in a technical customer support role within a global digital environment in Lisbon, this is a great opportunity to develop your career internationally.
Apply now and we will get in touch with you shortly
#J-18808-LjbffrSalarisomschrijving
€1100 - €1100 monthly