A growing global logistics company is looking for an experienced Logistics Operations Manager to lead day-to-day operations at its Rotterdam site.
Location: Rotterdam, Netherlands
Salary: Up to €75,000 gross per year, including all benefits such as holiday allowance and 13th-month pay (depending on experience and skills).
Responsibilities Warehouse & Logistics Operations- Manage end-to-end warehouse operations, including inbound, storage, picking, packing, and outbound processes
- Act as a playing manager with direct involvement in daily operational activities
- Provide clear instructions to on-site staff and monitor workflow, productivity, quality, and safety standards
- Ensure compliance with SOPs, drive continuous improvements, and deliver staff training
- Take first response and corrective action in cases of mis-shipments, inventory discrepancies, and delivery delays
- Adjust staffing levels and provide hands-on support during peak operational periods
- Respond to customer inquiries regarding shipment status, delays, and operational issues
- Serve as the primary point of contact for complaints and irregular cases, coordinating internally to resolve issues
- Identify customer service challenges and translate them into operational improvements
- Prepare explanations and operational reports for customers as required
- Work closely with Head Office and internal teams including Customer Service, IT, and Sales
- Practical experience in logistics operations
- Experience as an Operations Manager or Supervisor
- Ability to manage both warehouse operations and customer-facing responsibilities
- Experience using Warehouse Management Systems (WMS)
- Strong business communication skills in Dutch and English
- Experience in Contract Logistics is a must
- Experience in international logistics and freight forwarding
- Willingness and ambition to grow into a branch manager role in the future
Salarisomschrijving
€70000 - €75000 monthly