Split across two unique buildings, a former telephone exchange and a bank, W Amsterdam is an intriguing design mix of heritage and contemporary style. Mixing historical Dutch architectural elements with cutting-edge design right next to Dam Square, W Amsterdam is at the epicenter of this energetic and forward-thinking city. We offer innovative design and luxury in our 238 stylish guest rooms, including 23 suites, three WOW suites and two lavish Extreme WOW Suites. Our guests can indulge in one of our destination restaurants THE DUCHESS and MR PORTER and taste signature sips at our rooftop W Lounge overlooking the Royal Palace and the city lights, including WET Deck the iconic rooftop pool. We offer exclusive access to a vibrant nightlife, dining, shopping and fashion scene with our signature Whatever/Whenever® service, our in-the-know W Insiders and our W Happenings.
Job Summary
The Housekeeping Coordinator plays a critical role in supporting the daily operations of the Housekeeping Department at W Hotel. Acting as the central communication hub, this position connects housekeeping leadership, room attendants, public area teams, engineering, and the front office to ensure seamless operational flow and exceptional guest experiences.
The Coordinator ensures accurate room status management, timely response to guest requests, and consistent adherence to W Hotel’s luxury lifestyle standards, cleanliness expectations, and service culture. This role requires strong organizational skills, multitasking ability, attention to detail, and a proactive guest-focused mindset.
Key Responsibilities
Operational Coordination
Coordinate daily housekeeping operations, including room assignments, priorities, VIP arrivals, early arrivals, late departures, and special requests.
Act as the main point of contact between Housekeeping, Front Office, and Engineering.
Ensure accurate and timely updates of room statuses (clean, dirty, inspected, out-of-order) in the Property Management System (e.g., OPERA).
Monitor room readiness to support smooth guest check-ins and departures.
Dispatch room attendants, supervisors, and public area staff for cleaning tasks and guest requests.
Assist housekeeping supervisors with daily briefings, task planning, and operational execution.
Communication & Admin Support
Answer housekeeping-related phone calls, radios, and emails professionally and efficiently.
Log, track, and follow up on guest requests, service recovery actions, and urgent cleaning needs.
Maintain daily operational records including:
Room status discrepancies
Maintenance requests and follow-ups
Lost & Found logs
Linen and amenities usage
Staff attendance and schedules
Prepare and distribute daily housekeeping reports for management review.
Guest Service Excellence
Ensure guest requests are handled promptly, discreetly, and with exceptional attention to detail.
Coordinate tailored services for VIPs, repeat guests, group arrivals, and special occasions.
Uphold W Hotels’ service philosophy, delivering warm, personalized, and anticipatory hospitality.
Support service recovery efforts by ensuring issues are resolved efficiently and communicated clearly.
Quality, Safety & Brand Standards
Support compliance with W Hotel brand standards, cleanliness guidelines, and safety procedures.
Monitor and follow up on maintenance issues to ensure timely repair and minimal guest impact.
Assist with quality audits, internal inspections, room spot checks, and special housekeeping projects.
Ensure proper handling of confidential guest and hotel information.
Team Support & Collaboration
Serve as a liaison between housekeeping associates, supervisors, and management.
Support scheduling coordination and attendance tracking.
Promote teamwork, professionalism, and a positive working environment.
Provide guidance to new team members on procedures and communication flow when required.
Daily Tasks
Answer calls from guests and hotel departments related to housekeeping.
Update room status and task assignments in the hotel systems.
Dispatch staff for cleaning assignments and guest requests.
Monitor task completion and follow up on delays or discrepancies.
Prepare and file daily housekeeping operational reports.
Skills & Qualifications
Strong communication and coordination skills
Excellent organization and multitasking abilities
Attention to detail with a high standard of accuracy
Customer service–oriented mindset
Ability to remain calm and professional in a fast-paced environment
Basic computer proficiency, including hotel systems and Microsoft Office
Preferred Experience
Previous experience in housekeeping or hotel operations
Familiarity with OPERA PMS or similar hotel systems
Prior experience in a luxury or lifestyle hotel brand preferred
Work Environment
Requires constant interaction with multiple departments
Shift work including mornings, evenings, weekends, and holidays
Fast-paced, service-driven hotel environment