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Job Purpose

The Director of Delivery, Creative & Media oversees end‑to‑end client delivery of creative and media projects across DEPT®. This role ensures high‑quality, on‑time, on‑budget work while fostering operational excellence, optimising processes, and leveraging technology to enhance performance and efficiency. The position requires deep agency‑operations knowledge, expertise in creative or media delivery, and the ability to lead high‑growth, cross‑functional teams and bring confidence and expertise to client conversations.

What You’ll Do

• Oversee all deliveries to ensure appropriate end‑to‑end planning and execution of creative and media projects, ensuring structured, scalable, and high‑quality delivery.
• Develop and refine project planning processes, ensuring that delivery teams define clear timelines, milestones, deliverables, and resource needs.
• Ensure scope and change control are managed, and the teams proactively adjust project plans to balance profitability, client expectations, and operational efficiency.
• Lead delivery teams to deliver with excellence, maintaining the highest quality of creative and media outputs.
• Identify and mitigate risks, addressing operational roadblocks swiftly to ensure seamless execution.
• Play a role in the EMEA delivery organisation, helping grow cross‑market clients and evolve EMEA delivery processes.
• Play a key role in enabling the nearshore delivery strategy.

Resource & Talent Management

• Partner with local and EMEA resource leads to input into resource planning and allocation, ensuring optimal utilisation of creative, technical, and media talent.
• Provide long‑term forecasting and highlight needs to the recruitment team.
• Build, mentor, and inspire a high‑performing delivery function (direct and indirect reports), fostering a culture of collaboration, growth, and accountability.

Operational Excellence & Process Optimisation

• Work closely with Client Service, Creative, Media, Strategy, and Technology crafts to identify operational bottlenecks and optimise workflows.
• Facilitate and lead the resolution of systemic issues, and influence teams in best practice.
• Standardise processes, templates, and best practices across EMEA to improve operational efficiency and scalability.
• Establish and monitor key performance indicators (KPIs) to measure project success, resource utilisation, and profitability.
• Champion emerging AI, automation, and workflow tools to drive efficiency and innovation in delivery processes.

Profitability & Budget Management

• Oversee project budgets, ensuring profitable delivery without compromising quality.
• Track and report on project financial performance, ensuring transparency and alignment with business goals.
• Work with finance and operational excellence teams to monitor project burn and mitigate or address margin and overrun issues.
• Identify areas for cost control and operational efficiencies, ensuring long‑term sustainability.

Cross‑Functional Collaboration & Internal Alignment

• Work closely with senior leadership, Creative, Media, and Strategy teams to align delivery with client expectations and business objectives.
• Act as a trusted partner with client management and client‑facing teams to ensure seamless execution and stakeholder alignment.
• Foster strong internal communication and collaboration between Creative, Media, Technology, and Strategy teams.

Creative & Media Agency Expertise

• Bring deep expertise in creative processes (concepting, design, production).
• Media experience is an advantage but not essential.
• Ensure creative and media deliverables meet client and internal expectations in quality, timing, and budget.
• Lead operational workflows that align with scalable, multi‑market execution.
• Maintain a strong understanding of project management.

What You Bring

• 10+ years of experience in project management/client delivery, preferably in a digital agency or related industry.
• Deep understanding of Creative delivery methods and hands‑on experience delivering creative projects.
• Knowledge of media delivery is an advantage.
• In‑depth knowledge of industry trends within the creative industry.
• Exceptional communication and interpersonal skills to interact effectively with clients and team members.
• Strong leadership and communication skills, with the ability to influence and motivate teams to build a great culture.
• Assertive, able to take charge of a situation when appropriate, and drive growth.

We Offer

• Flexible hybrid working policy (1‑2 days at the office, depending on location).
• Company pension scheme.
• Lease bike options / JobRad and 25% subsidy for the Deutschlandticket.
• Occasional breakfast/lunch at the office, Smoothie Tuesdays.
• €30 per month digital food stamp or fitness provider/sport club/massage studio, internet costs, or public transport.
• Exclusive access to sustainable, healthy products at attractive deals.
• Contribution to health through the OpenUp platform.
• Social events and organized celebrations.

Diversity, Equity & Inclusion

DEPT® is committed to creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively recruit, develop, nurture, and retain talented individuals from diverse backgrounds and varying perspectives. Reasonable adjustments can be made to support applicants throughout the recruitment process.

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