Company Description
Are you looking for a challenging job in one of the most beautiful hotels in the Schiphol area? Ready to push your limits? Then you're looking for us!
Novotel Amsterdam Schiphol Airport (NASA) features 314 rooms, 17 meeting rooms of various capacities, The B House (a large event venue), a cozy restaurant with an open kitchen, a private dining with an animated dining experience, and most importantly-a fantastic team!
Our mission and passion are to make everyone feel at home. That's what hospitality is all about, and it's what brings a smile to our faces every day. This, of course, applies to our guests, but just as much to our team. When you join us, you become a Heartist®, because for us, hospitality comes from the heart! We work with a close-knit and fun-loving team where you can be yourself, grow, and develop. Every day, we create unforgettable memories for our guests. Will you be the newest member of our team?
Job Description
Do you come alive at night? Then we have the perfect challenge for you!
We are looking for a positive, proactive, and enthusiastic Night Receptionist to join our Front Office team. Together with your colleagues, you ensure that our guests feel completely at home from the moment they arrive until they leave.
What does your shift look like?
Your shift starts at 22:45, together with your fellow Night Receptionist (you're always working in pairs during the night). You receive a handover from the evening team-what happened during the day? Which guests are staying in the hotel, and what do you need to keep an eye on during the night?
Once you've wished your colleagues a good night, you start preparing the Night Audit, completing all administrative tasks for the day. After 02:00, you begin the Night Audit and take a short break while the process runs.
Then, you carry out a safety round throughout the hotel. When you return, the audit is complete, and you begin setting up for the new day. You check the reports and sign them off digitally.
Throughout the night, you are the main point of contact for all guests-you assist with any questions and play an important role in promoting the ALL - Accor Live Limitless loyalty program. You have the skills to turn any problem into a positive guest experience. In between, you answer some emails and prepare the handover for the morning shift.
At 07:00, you pass on your shift to the early team, and just like that-your night is done!
In addition, you and your colleague act as Manager on Duty and are the first point of contact in case of emergencies (as certified Emergency Response Officers). With your strong sense of responsibility, you ensure the safety of our 314 rooms and the satisfaction of our guests.
Who are we looking for?
Are you excited to become part of Team NASA?
You're enthusiastic, service-oriented, and you love going the extra mile. Additionally:
- You enjoy positively surprising guests and making them feel welcome
- You're a team player
- You have at least 2 years of experience in a similar role
- You have a strong sense of responsibility and a great sense of humor
- You're comfortable communicating with guests in both English and Dutch
- You love working during the night hours
- Experience with Opera is a plus
What do we offer you?
- A salary according to the Dutch hospitality collective labor agreement (CAO) (scale V)
- A night allowance of 15% when you work the night shift
- An attractive bonus scheme where you can earn up to 7.5% of your annual salary based on targets
- A complimentary overnight stay for you and a +1 to experience the hotel through the eyes of a guest
- After your probation period, you'll receive an ALLHeartists card for discounted hotel stays, car rental, and much more
- Travel allowance according to the Novotel travel policy (starting from 5 km distance)
- Personal development - we will support your growth and learning journey
- Free use of our fitness facilities
- FiscFree employee benefits
- 24/7 access to mental health and well-being support through Open Up
Are you excited and ready to strengthen our team? Apply now through the website or send an email to Tessa Westerborg via (klik op de solliciteer button)
Do you have any questions? Feel free to call us at +31 (0)23 747 0352.
We hope to welcome you to our hotel soon!
In overeenstemming