Vacancy I Customer Service Manager I Fluent English | Amsterdam Area

Together Abroad - Amsterdam Zuidoost


Are you the Customer Service Manager we are looking for? Do you have extensive customer service experience and leadership skills? Do you speak fluent English and preferably Dutch and/or Spanish? Would you like to work in an international environment in the retail branch in the Amsterdam area? Then this is the job for you!

As a Customer Service Manager you will have the following responsibilities:

  • Providing an excellent level of customer service including liaising with customers;
  • Sourcing day-to-day requests and issues via e-mail, skype and telephone and liaising with factories regarding the requests;
  • Raising sales orders and invoices;
  • Chasing factories;
  • Making sure all information of new customers is up-to-date;
  • Helping the team with ad hoc issues when required;
  • Taking care of the reports;
  • Having communication with the sourcing partners to discuss all aspects of the sourcing environment;
  • Monthly review of all orders shipped.
For this role you will need the following requirements:

  • Bachelor/Master degree or extensive experience in customer service;
  • Strong proven customer service and leadership experience;
  • Excellent language skills in English and preferably Dutch and/or Spanish;
  • Excellent communication and interpersonal skills;
  • Financial savvy;
  • Good computer skills;
  • Experience in order processing;
  • Flexibility to work beyond 09:00-17:30,
An international retail company in the Amsterdam area. It is a nice casual working atmosphere where a daily fresh lunch is being provided. You will be working in a nice, modern building where you are surrounded by samples of the products.

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Vacancy I Customer Service Manager I Fluent English | Amsterdam Area

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