Key Responsibilities
- Respond to customer inquiries via phone and email, providing timely and effective solutions.
- Create and manage support tickets in the system to track customer interactions and issues.
- Guide clients in selecting and correctly installing products, ensuring optimal use and functionality.
- Conduct training sessions for users on product features, including hands-on demonstrations of wiring and configuration.
- Analyze reported issues and test products to verify functionality and troubleshoot potential defects.
- Occasionally visit installation sites to assist installers or provide on-site training to end users.
- To succeed in this role, you should have a solid technical background combined with excellent communication skills.
- The ideal candidate is proactive, detail-oriented, and committed to delivering top-tier customer support.
- Proven experience in a technical support role, ideally in a B2B or B2C environment.
- Strong understanding of technical products and the ability to explain complex concepts to a variety of audiences.
- Excellent communication skills in English, French C1/C2 level, and Dutch (B2+).
- Comfortable working independently and collaboratively within a team environment.
- Familiarity with ticketing systems and CRM software.
- Possession of a valid driver’s license and work permit for the Netherlands.
- Willingness to travel occasionally for on-site support and training.
- Living in the Amsterdam area or fixed plans to move there soon.
- Working from home 2 days per week
- Salary: EUR between 2800-3200,- gross based on 40 hours
- 28 holidays
- Pension Plan
- Travel reimbursement
- Thorough onboarding and growth opportunities
- Once a year work event in France and other outings with the team
- Modern office in Amsterdam
Salarisomschrijving
€2800 - €3200 monthly