IT Helpdesk Support Technician (Amsterdam, fulltime)

Adecco Nederland -  Amsterdam    Topbaan
10 dagen geleden   |   1x bewaard als favoriet   |   42x bekeken

Functie omschrijving

Respond to requests for technical assistance via phone, electronically, in person and advise customer of the appropriate action
Answer the global helpdesk phone, log incidents on behalf of customers and where possible attempt resolution
Diagnose hardware and software faults remotely (desktops, laptops, printers) and implement known solutions
Administer help desk software utilizing our incident ticket based system (Service Now) and redirect incidents to appropriate resources throughout the global IT team
Identify and escalate situations requiring urgent attention
Stay current with internal system information, changes and updates
Fluency in English is required


Knowledge of helpdesk ticket system such as Service Now, Remedy & Manage Engine would be of advantage
Experience of working in an international technical help desk/service desk environment
Apple iOS/iPad/iPhone experience an advantage
Active Directory experience an advantage

Gevraagd opleidingsniveau: minimaal MBO.
Voor deze functie wordt minimaal 1 ja(a)r(en) relevante werkervaring gevraagd.
Meer informatie is te verkrijgen bij Adecco Regio Amsterdam, telefoonnummer (020) 523 80 38. Referentienummer van deze vacature: 291201642001.




Vacature contactpersoon Jobbird
Adecco Regio Amsterdam
1101GB Amsterdam
(020) 523 80 38

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Vacature info



  • Tijdelijk


  • MBO


  • Minder dan een jaar


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