Helpdesk medewerker Duits

Timing Uitzendteam -  Enschede
9 dagen geleden   |   14x bekeken

Functie omschrijving

You work at a callcenter as a helpdeskagent and try to solve the problem of the person who called you and also answering emails.

Main responsibilities for a Technical Customer Service Representatives: - Answering all incoming telephone calls in a courteous and correct manner in order to achieve best results for the end-user;
- Obtaining a clear picture of the problem by listening, asking concise and appropriate questions;- Problem solving following pre-determined procedures, the knowledge base and knowledge acquired during internal training;
- Correlating and documenting all relevant information in order to provide the highest quality of service;
- Improving customer satisfaction, thereby increasing brand value;
- Answering emails in a adequate and customer-friendly manner;
- Keeping abreast new developments in the area of consumer electronics as they relate to the job.


- We are recruiting Technical Customer Service Representatives who speak fluent German and English;
- High school diploma or general education degree or three months related experience;
- Above average interest in Consumer Electronics, Computer Hardware and/or Software;
- Good knowledge of two or more of the stated languages;
- Excellent communication skills;
- Sufficient level of English for training;
- Loyal and flexible attitude.


An enthusiastic, internationally orientated work environment,
high quality training programs and good career opportunities.
It is possible to work more hours in the holidays.



Vacature contactpersoon Jobbird
kpnretail (timing)
7511AA Enschede

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Vacature info



Aantal uren

  • 40 uur
  • 32-40 uur


  • Detachering/interim


  • HAVO


  • Overijssel