Do you have got experience in a customer support center or problem solving business? Are you a native German speaker and do you have good knowledge of English? And do you have affinity with IT? Then Manpower is looking for you!
For our client in Maastricht Manpower is looking for a customer service agent for the German market.
What will be your responsibilities?
As a customer service agent you represent the brand and ensures that customers receive personal assistance in their own language at a high level. Your responsibilities will be:
- Taking care of commercial enquiries and complaints
- Identifying, analyzing and resolving problems over the phone
- Identifying and escalating complex issues
- Understanding the relationship between internal and external processes and how tools and support systems interact
- Responsibilities of diagnosing hardware, software, flashing and user issues
What do we expect from you?
- You have finished a higher vocational education
- You have got experience in a customer support center or problem solving business
- You are a native German speaker
- You have good knowledge of the English language
- You have got high affinity with IT
- You preferably have affinity with the car trade, technology and electronic equipment
- You have got good knowledge of MS Office and excellent communication skills
You can start as soon as possible!
Do you recognize yourself in this profile? Apply direct via the solliciteer direct button.
The hiring process
- Apply online by pressing the button apply direct.
- Fill in the selection questions that you will receive by mail
(fill out these questions as soon as possible, without these answers we are not able to process your application
- An assessment based on your CV, the questionnaire and additional information is conducted
- Your application will be sent to the Manpower esthablisment/branche for further processing
- The Manpower establishment will contact you for a interview by telephone
- A job interview will possibly be scheduled with the client
We are looking forward to your online application!