Vacancy | Helpdesk agent | Danish | Full time | Boxtel

Unique Multilingual Eindhoven  -  Boxtel
30+ dagen geleden   |   68x bekeken

Our client is an European Contact Center that provides support to companies that outsource their technical helpdesk or customer service desk. The company has successfully provided support in more than 11 languages to over 16 European countries for the past 15 years.

Job Description
Do you strive for customer satisfaction and do you speak Danish at native level? As helpdesk agent you will offer support to Danish speaking clients and assist them to deliver a positive customer experience.

Your responsibilities include:

  • Providing support via telephone, e-mail and chat to Danish speaking clients in regard to multimedia products
  • Assisting Danish speaking customers with installations and troubleshooting
  • Resolving product related questions or problems
  • Managing RMA's
  • Documenting customer details and queries and escalating if applicable
  • Ensuring a high level of customer satisfaction

Job Requirements
  • Excellent communication skills in Danish (near native or native level) and English (advanced business level)
  • Strong troubleshooting and problem solving skills
  • Experience in one of the following positions is strongly preferred: technical customer service representative, helpdesk agent, technical service representative, inbound call agent etc.
  • Proven knowledge about multimedia products
  • Able to anticipate upon customer needs

Salary and Benefits
  • Full time and long term position
  • Salary indication: 1700-1800€ gross/month
  • Additional benefits: 100€ language allowance/month, 8% holiday allowance, 24 paid holidays/year, travel compensation
  • Possibility to work from home
  • Easily accessible by public transportation
  • International and dynamic work environment

Interested? Please send your cv and cover letter to – Klik op de solliciteer-button om te solliciteren –
For more information, contact us at +31402395200

Vacature info



Aantal uren

  • 40 uur


  • Vast


  • MBO


  • Minder dan een jaar


  • Noord-brabant


  • Zakelijke dienstverlening