Service Innovation Engineer

Over deze vacature

These positions are part of a temporary ramp-up until the end of 2024. Additional resources needed to help out the current team.

De functie

In this role as Service Innovation Engineer, you will have the opportunity to work for Philips, who simplifies healthcare by focusing on patients and (health) care providers. Through the combination of human insights and clinical expertise, we aim to improve patient care while lowering the burden on the healthcare system. Philips delivers advanced solutions for medical professionals to meet the needs of patients and provide affordable healthcare, whether in hospital or at home.

You are responsible for

• Improve and secure the serviceability of released products by representing the service organization in the product development processes.
• Prepare, execute and approve Engineering Change Requests with focus on serviceability.
• Define, co-create, release and publish service information that includes tools and spare parts for our field customers (e.g. Field Service Engineer and Site planners).
• Execute validation testing of Service functionalities.
• Improve the service information of the product, based on field feedback.
• Work according to, and help improve upon our Quality Management System.

You will be a part of the Image Guided Therapy Systems - Customer Services - Service Innovation team.

The Business Unit ‘Image Guided Therapy Systems’ (IGT-Systems) is responsible for the Marketing, Development, Manufacturing, and Service of X-ray systems (including the Quality & Regulatory aspects), in the area of cardiac or vascular medical diagnosis, intervention (e.g. Balloon angioplasty and stent procedures), and surgery. Customers are interventional specialists operating in a wide variety of hospitals across the globe.

Their new product development projects usually take 2 to 3 years and contain complex software, hardware, and mechatronics. It is a global business with Philips healthcare main sites in Best, the Netherlands, and Pune, India. It is the goal of IGT-Systems to stay the leading innovator in Image Guided interventional solutions and to protect and deepen their leadership position by growing IGT- Systems.

Within IGT-Systems, Customer Services is responsible for handing over IGT-Systems products that can be installed, maintained, repaired, and upgraded in the field with minimal costs on material and labor, resulting in minimal downtime for our customers. In the end, this serviceability provides a more cost efficient Service process, higher Service revenue, and an increase in our customer satisfaction. Customer Services (CS) translates the Service business strategies and future customer needs into product specific Service requirements and (new) Service products for our customers, during the whole system lifecycle. CS also monitors customer feedback on products and processes in the field during and after product release, to realize optimal customer satisfaction. With their partners, they improve the health of patients and save lives, every day, everywhere!

Over het bedrijf

With a growing presence in cardiology, oncology, and women's health, Philips operates in the areas of Imaging Systems, Patient Care & Clinical Informatics, Home Healthcare and Customer Services. Philips combines its clinical expertise and human insights to create innovative solutions across the continuum of care, in partnership with clinicians and our customers, to provide better value and expand access to care for millions. Our teams are working hard every day to improve patient outcomes all the way from disease prevention and screening to diagnosis, treatment, therapy monitoring, and disease management. Irrespective of whether the care cycle takes the patient from doctor's office to hospital or hospital to home, or simply from one medical department to another, Philips Healthcare's unique medical solutions are designed to optimize the quality and flow of patient information and clinical decision making.

Aanbod

Why should you join Philips? Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well‑being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

Jouw profiel

To succeed in this role, you should have the following skills and experience

• Mbo, technical competence, e.g. Mechanics, Electronics, Bio Medicals.
• You also can be a starter on the market.
• Good communication skills in both English (verbal and written) Experience in, or a strong affinity with:
• Cross-functional collaboration (with multiple disciplines)
• Team-player, Self-starting, persistent, result driven, "Can-do-Will-do" mentality, and creative
• Has a flexible attitude.