HR Services is critical to the overall effectiveness of the HR experience across Microsoft. HR Services brings the HR support model and experience to the scale of the global Microsoft employee population by providing the platform for end-to-end operational services and employee experiences with responsibilities spanning employee self-service, assisted support, and employee relations. HR Services is responsible for the operational delivery across a broad range of employee life-cycle experiences such as onboarding, performance and development rewards, talent movement and offboarding. As the catalyst for HR digital transformation, HR Services is also leading the Human Capital Management solution strategy with the global launch of our new HR Core Solution. HR Services holds the key accountability for HR privacy, risk and compliance.
The HR Services Specialist is an integral member of HR Services organization working in a highly collaborative team and executes the delivery of high-quality HR programs to business, managers and employees, as well as to the HR Community. This role will be responsible for delivering high-quality execution of global CoE programs across Talent Management and Compensation and will advise on the administration of current programs and recommend solutions to seamlessly address employees and managers inquiries.
The successful candidate will be passionate about delivering customer service at all levels, will demonstrate in-depth knowledge to manage and deliver end-to-end solutions (programs, processes, policies). This role is an escalation point to provide specialist expertise to triage and resolve cases within the tiered service delivery model. It is key to demonstrate the ability to perform trend analysis and data diagnostics, problem-solving, programmatic approach to drive consistency in processes and services aligned to Global policies to exceed performance expectations.Responsibilities
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
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