Microsoft

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Originele vacaturetekst

Talent & Compensation Specialist- HR Ops

HR Services is critical to the overall effectiveness of the HR experience across Microsoft. HR Services brings the HR support model and experience to the scale of the global Microsoft employee population by providing the platform for end-to-end operational services and employee experiences with responsibilities spanning employee self-service, assisted support, and employee relations. HR Services is responsible for the operational delivery across a broad range of employee life-cycle experiences such as onboarding, performance and development rewards, talent movement and offboarding. As the catalyst for HR digital transformation, HR Services is also leading the Human Capital Management solution strategy with the global launch of our new HR Core Solution. HR Services holds the key accountability for HR privacy, risk and compliance.

The HR Services Specialist is an integral member of HR Services organization working in a highly collaborative team and executes the delivery of high-quality HR programs to business, managers and employees, as well as to the HR Community. This role will be responsible for delivering high-quality execution of global CoE programs across Talent Management and Compensation and will advise on the administration of current programs and recommend solutions to seamlessly address employees and managers inquiries.

The successful candidate will be passionate about delivering customer service at all levels, will demonstrate in-depth knowledge to manage and deliver end-to-end solutions (programs, processes, policies). This role is an escalation point to provide specialist expertise to triage and resolve cases within the tiered service delivery model. It is key to demonstrate the ability to perform trend analysis and data diagnostics, problem-solving, programmatic approach to drive consistency in processes and services aligned to Global policies to exceed performance expectations.

Responsibilities

  • Able to operate effectively and proactively with an employee centric mindset.
  • Write and maintain desktop procedures or knowledge base content and manage improvement initiatives.
  • Ensure process and operating procedure documentation is always effective and in place and operate business continuity and disaster recovery plans are established and maintained.
  • Deliver service within agreed Service Level Agreements (SLA’s) and Customer Satisfaction scores and align to Key Performance Indicators.
  • Able to use appropriate judgement in escalation or when to involve other resources in decision making or processing.
  • Participate in User Acceptance Testing for technology that enables Talent Management or Compensation program solutions.
  • Ability to analyze and identify specific data insights in larger audits.
  • Able to manage high workloads and conflicting priorities.
  • High level of attention to detail and high work standards in support of seamless execution.
  • Ensure HR Data integrity and compliance through accurate management of employee data as required across Talent Management and Compensation.
  • Accountable for maintaining highly confidential and sensitive information.

Qualifications

  • Have 4 – 5 years of experience in HR Shared Services or HR Operations Processes. Understanding of Compensation and Talent programs and processes is a plus.
  • Have proven experience in managing complex HR processes, being able to problem solve and identify scalable solutions.
  • Being comfortable with fast-paced environment and ambiguity.
  • Ability to prioritize effectively and balance multiple tasks while working in a global scope.
  • Ability to work in English, with strong verbal and written communication skills.
  • Ability to make decisions that impact customer service levels and data integrity with a sense of urgency.
  • Passionate for continuous improvement and data management.
  • Solid working knowledge of Microsoft Office, PowerBi and expertise in SAP.
  • SuccessFactors expertise is a plus.
  • Strong technical aptitude with a passion for learning new tools and applying new technologies in creative ways to solve business problems.
  • Desired experience in business process mapping, business requirements design experience and experience participating in end user acceptance testing (UAT).

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Dienstverband:
fulltime
Type vacature:
Intern

Vaardigheden

  • Er is geen minimale opleiding vereist

Wat wij bieden

Contract:
Fulltime